MiaRec Conversation Analytics
Know what’s happening in every customer conversation: what customers call about, how they feel, and how it ended.
Explore Conversation AnalyticsMost businesses don't have full visibility into their customer conversations.
Most businesses have a partial and fragmented picture of what is actually happening in their customer base. That's not due to a lack of trying or interest. But getting visibility is almost impossible if you have to manually listen to customer calls, conversations are spread across multiple channels, and you have to rely on sending surveys.
Meanwhile, the unstructured data living in your customer conversations that explain why customers leave, why deals stall, and why one team outperforms is one of the most valuable business assets you own. But it remains inaccessible and therefore underutilized. MiaRec is completely changing that.
“Beyond improved QA scores, we’ve seen better agent engagement, shorter resolution times, and an overall increase in guest satisfaction scores. Our training has also become more targeted and effective, thanks to the visibility MiaRec provides.”
“Automated call quality evaluation scorecards will replace hours of manpower currently spent by several team leads performing these call evaluations manually. It would also provide a truer agent performance rating since all calls are rated, not only the ones that are randomly selected.”
"MiaRec has assisted us in identifying key areas for quality growth opportunities, standardizing a grading metric, and most importantly has allowed us to extract insights effortlessly that were not possible before. A highly recommended AI solution for any Quality Assurance call center.”
