Troubleshooting: I Forgot The Password For The Web Access

Please note: this is legacy documentation. Please check out for the most up-to-date documentation and user guides. 


Access to the MiaRec web interface is protected with login and password.


If you forgot a password for the administrator account, then you need to do the following:

  • Go to directory C:\Program Files\MiaRec Business\Bin\Scripts
  • Run CreateAdminAccount.cmd script

You will be asked three simple questions:

  1. Enter the name of the group for this user
  2. Enter the login name
  3. Enter the password

See the below screenshot for details:


After you reply to all three questions, a new account with administrative rights will be created. Then you can log in to MiaRec with the newly created login/password.

Note: For security reasons, MiaRec never stores passwords in open text inside the database. Passwords are always encrypted with a one-way hash algorithm. It is not possible to decrypt a password. That's why you need to create a new administrator account inside MiaRec. After you log in to MiaRec with the newly created account, you can reset a password for a previous admin account.