Call Recording For IPC Turrets
Please note: this is legacy documentation. Please check out https://docs.miarec.com/all/ for the most up-to-date documentation and user guides.
MiaRec provides a compliant call recording solution for IPC Turrets and Dealerboards.
- IPC IQ/MAX
- IPC IQ/MAX Edge
- IPC IQ/MAX Sync
- IPC IQ/MAX Omni
- Server for running MiaRec software (see Recommended server)
- Network Switch with Port Mirroring support (see A list of switches with port mirroring)
How it works
MiaRec uses port mirroring technology to record calls on IPC Turrets. The turret needs to be connected through a network switch that supports port mirroring. Such a network switch will send a copy of the turret's network traffic to MiaRec. MiaRec extracts call information and audio from SIP and RTP packets respectively.