Skip to main content
  • Products
    • Overview
    • Features
    • Screen Capture
    • Agent evaluation / score cards
    • Speech Analytics
    • Recording Announcement
    • Videos
    • Online demo
    • Quote
    • Download
  • Solutions
    • Businesses
    • Contact centers
    • Financial institutions
    • Healthcare
    • MiFID II compliance
    • Telecom service providers
    • Traders
  • Compatibility
    • AudioCodes
    • Avaya
    • BroadSoft
    • Cisco
    • Genband
    • IPC
    • Metaswitch
    • Oracle AcmePacket
    • SIPREC recording
    • Sonus
  • Documentation
    • User Guide
    • Administration Guide
    • Developer Guide
    • MiaRec v.3 (old) documentation
    • Resource library
    • Videos
  • Support
    • Submit a request
    • Check your existing requests
    • TeamViewer QuickSupport
  • Blog
  • Company
    • About MiaRec
    • Contact us
    • Our clients
    • Become a partner
    • News
    • Careers
    • Events

Table of Content

  • MiaRec v.3 (old) documentation
    • FAQ
      • Is this software or hardware?
      • Save audio files on a network drive
      • Supported operating systems
      • Supported VoIP protocols
      • What equipment do I need?
    • Installation
      • Installation checklist
      • Activate HASP dongle
      • Configuring users
      • History of changes
      • SaveCDRsForIgnoredCalls
      • Upgrade from v3 to v5+
      • Location for audio files
    • Backup/restore calls
      • Backup calls
      • Restore calls from backup
    • Live monitoring
    • MiaRec.ini configuration file
      • Advanced recording rules
        • Post-recording filters
        • Syntax of recording filter condition
      • E-mail notification
    • Troubleshooting
      • Most frequent issues
        • I hear only one side when I playback a call
        • It doesn't work as expected
      • I forgot password for web access
      • Partial record (license limit)
      • Update drivers for Network Interface Card (NIC)
      • Windows Event Log - monitoring status of MiaRec
      • Collecting network log
      • 802.1p support on Network Interface Card (NIC)
    • SOAP API
Home › MiaRec v.3 (old) documentation › Troubleshooting ›
 

802.1p support on Network Interface Card (NIC)

This article described how to enable 802.1p tagging support on Ethernet Network Interface Card (NIC) adapter.

When 802.1p support is disabled on a computer, where MiaRec is running, then following issue may occur:

  • one-way audio (when only one side of conversation is recorded)
  • no audio is recorded at all (both sides of conversation are not recorded).

802.1p is is a standard that enables Quality of Service (QoS). QoS gives higher priority to voip audio packets, thus improving a call quality (less delays, less packet loss).

When one of above issues occurs, it is necessary to check if NIC supports 802.1p.

Open properties of your NIC.

And then click on "Configure" button.

Network Interface Card Properties

Check if you have there option "802.1p Support" and make sure it is "Enabled".

Note, if you do not have such option, then do nothing (your NIC supports 802.1p by default).

 

Network Interface Card - 802.1p Support

 

If a problem with audio still exists, please, contact our technical support team by phone or e-mail.

‹ Collecting network log up SOAP API ›
  • Printer-friendly version
MiaRec, Inc. © 2020. All Rights Reserved. | Terms of Use | Privacy Statement | Cancellation Policy