Automate quality management and compliance workflows in your contact center with AI

MiaRec is Generative AI-powered Conversation Intelligence Platform designed to help contact centers win back time, improve CX and increase revenue with best-of-breed Voice Analytics and Automated Quality Management (AQM)

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500+ Customers Worldwide

MiaRec is trusted by more than a thousand organizations across the globe, including telecom service providers, healthcare institutions, financial service providers, government agencies, and many others.

NEW: 

MiaRec Unveils Groundbreaking Auto QA Powered by Generative AI within the MiaRec Conversational Intelligence Suite

MiaRec proudly introduces Auto QA, a cutting-edge AI-driven quality assurance solution, saving costs and providing 100% visibility into agent performance.

This Generative AI-based feature offers unparalleled accuracy, context understanding, and zero configuration, eliminating the need for data analysts or AI engineers.

Auto QA, part of MiaRec's Conversational Intelligence suite, underscores their commitment to automating quality assurance and enhancing customer experiences through AI.

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How Can We Help?

Business Problems We Help Solve

Win Back Your Time

Eliminate and optimize manual quality management processes in your contact centers by using Generative AI-powered Auto Quality Management and Voice Analytics tools

Evaluate 100% of Your Customer Interactions via Auto Score Card
Automatically Score Customer and Agent Sentiment
Identify Call Drivers and Rapidly Alert Staff to Improve SLA
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Identify Contact Center Needs & Opportunities

Enhance the experience between the company, customer, and agent through the insights hidden in your customer interactions. MiaRec offers contact centers the visibility they need to deliver consistent, valuable insight for both managers and agents. Automatically score and provide immediate personalized feedback for every customer interaction.

Enhance Agent Training and Onboarding
Boost Performance Metrics
Calibrate by Call Type
Effortlessly Monitor Script Adherence
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Confidently Action Feedback & Insight

MiaRec provides business leaders across the organization with easy access to the data they need to drive transformation and action reliable intelligence on products, competitors, pricing, and more.

Market Research
Product and Pricing Feedback
Competitive Intelligence
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Protect your business via AI-driven automation tools

Leverage AI to automate and scale compliance processes using Auto Data Redaction to securely and automatically remove sensitive data from call recordings and transcript. Ensure Script Adherence by scoring 100% of your interactions automatically using MiaRec Auto QA. 

Automatically Redact Sensitive Data
Built-In Compliance Readiness
Prevent Fraud and Enhance Security
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Optimize Your Contact Center with AI

Explore Our AI-powered Automated Quality Management Platform

MiaRec is the best way for contact centers to maximize efficiency and reclaim revenue through AI-powered QA automation and conversation intelligence. MiaRec offers a one-stop-shop solution, a perfect fit for organizations looking for a scalable solution they can grow with.

Quality Management Pro
Evaluate your agents using customizable scorecards, skim transcripts, and gauge customer sentiment.
Speech-To-Text Transcription**
Role-Based Access Control
Sentiment Analysis
Software-assisted QA (Manual Score Card)
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Automated Quality Management (AQM)
Leverage AI for automated agent call scoring, performance trend monitoring, and in-depth visibility through topical analysis.
Everything included in QM Pro
Automated QA (Powered by Generative AI)
Reporting
Topical Analysis
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AI Assist
Let AI streamline your operations with automated note-taking, call categorization, and agent coaching. Reclaim valuable time and optimize your processes
Everything included in QM Pro and AQM
Auto Call Summary
Call Categorization
Custom Key Facts
AI Coach
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Explore Our Platform Add-Ons

Screen Recording

Simultaneously record multiple screens in high quality while call recording.

Screen Recording

Call Recording

Securely record your contact center calls.

Call Recording

AI-based Auto Data Redaction

Automatically remove sensitive data from your transcripts and audio recordings.

AI-based Auto Data Redaction
From Our Blog

The Latest News

7 Misconceptions about AI-Based Auto QM in Contact Centers
Automated Quality Management

7 Misconceptions about AI-Based Auto QM in Contact Centers

December 10, 2023 at 10:24 PM 6 min read
Understanding AI, ML & Co. in Contact Centers: Definitions and Explanations
Understanding AI, ML & Co. in Contact Centers: Definitions and Explanations
AI

Understanding AI, ML & Co. in Contact Centers: Definitions and Explanations

December 8, 2023 at 12:55 AM 9 min read
5 Value-Adding Conversation Intelligence Use Cases for Contact Centers
Voice Analytics

5 Value-Adding Conversation Intelligence Use Cases for Contact Centers

November 26, 2023 at 10:52 PM 12 min read
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Our more than 500 customers worldwide love MiaRec because it is so feature-rich, yet very intuitive and easy to use. Schedule a personalized demo to experience MiaRec firsthand.

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