Optimize Your Contact Center.
Elevate Customer Experiences.
Improve Business Outcomes.
MiaRec is a Contact Center Conversational Intelligence Platform designed to help contact centers win back time, improve customer service, and increase revenue with best-of-breed Voice Analytics and (AQM) Automated Quality Management.
1000+ Customers Worldwide
MiaRec is trusted by more than a thousand organizations across the globe, including telecom service providers, healthcare institutions, financial service providers, government agencies, and many others.
NEW: MiaRec announces Contact Center Sentiment Analysis Dashboard
MiaRec has announced the release of the latest update to its Contact Center Intelligence platform. MiaRec customers can now access updated dashboarding and reporting designed to provide easy yet granular visibility into the sentiment analysis and scoring of all their customer interactions.
Business Problems We Help Solve
Win Back Your Time
MiaRec is the best way for contact centers to maximize efficiency and win back time from manual workflows and limited visibility.
Identify Contact Center Needs & Opportunities
Enhance the experience between the company, customer, and agent through the insights hidden in your customer interactions. MiaRec offers contact centers the visibility they need to deliver consistent, valuable insight for both managers and agents. Automatically score and provide immediate personalized feedback for every customer interaction.
Confidently Action Feedback & Insight
MiaRec provides business leaders across the organization with easy access to the data they need to drive transformation and action reliable intelligence on products, competitors, pricing, and more.
Waterproof Compliance & Security
By choosing MiaRec, you invest in a secure, compliance-ready, and reliable contact center intelligence platform that you can trust to have your back at all times. Features such as Encryption, Full Audit Trail, and AI-powered automatic redaction help you comply with PCI-DSS, HIPAA, Dodd-Frank, and Sarbanes-Oxley.
Explore Our Contact Center Intelligence Platform
MiaRec is the best way for contact centers to maximize efficiency and reclaim revenue through QA automation and conversation intelligence. MiaRec offers a one-stop-shop solution, a perfect fit for organizations looking for a scalable solution they can grow with.
Explore Our Platform Add-Ons
Built-In Security Features Included In Every MiaRec Product
The Latest News
Tips On How To Maximize Your Call Center ROI
How To Get The Most Out Of Your MiaRec Trial
Key Findings From The Cavell Cloud Communications Summit
Schedule A Demo
Our more than 1,000 customers worldwide love MiaRec because it is so feature-rich, yet very intuitive and easy to use. Schedule a personalized demo to experience MiaRec firsthand.