Optimize Your Contact Center.
Elevate Customer Experiences.
Improve Business Outcomes.
MiaRec is a Contact Center Conversational Intelligence Platform designed to help contact centers win back time, improve customer service, and increase revenue with best-of-breed Voice Analytics and (AQM) Automated Quality Management.
1000+ Customers Worldwide
MiaRec is trusted by more than a thousand organizations across the globe, including telecom service providers, healthcare institutions, financial service providers, government agencies, and many others.
NEW: MiaRec Introduces AI-Driven Data Redaction and More
MiaRec has announced the release of the latest update to its Conversation Intelligence platform. MiaRec customers will be able to access new features including Automatic Data Redaction and enhancements made to its Auto Score Card feature beginning Mid-February 2023.
Business Problems We Help Solve
Win Back Your Time
MiaRec is the best way for contact centers to maximize efficiency and win back time from manual workflows and limited visibility.
Identify Contact Center Needs & Opportunities
Enhance the experience between the company, customer, and agent through the insights hidden in your customer interactions. MiaRec offers contact centers the visibility they need to deliver consistent, valuable insight for both managers and agents. Automatically score and provide immediate personalized feedback for every customer interaction.
Confidently Action Feedback & Insight
MiaRec provides business leaders across the organization with easy access to the data they need to drive transformation and action reliable intelligence on products, competitors, pricing, and more.
Waterproof Compliance & Security
By choosing MiaRec, you invest in a secure, compliance-ready, and reliable contact center intelligence platform that you can trust to have your back at all times. Features such as Encryption, Full Audit Trail, and AI-powered automatic redaction help you comply with PCI-DSS, HIPAA, Dodd-Frank, and Sarbanes-Oxley.
Explore Our Contact Center Intelligence Platform
MiaRec is the best way for contact centers to maximize efficiency and reclaim revenue through QA automation and conversation intelligence. MiaRec offers a one-stop-shop solution, a perfect fit for organizations looking for a scalable solution they can grow with.
Explore Our Platform Add-Ons
Built-In Security Features Included In Every MiaRec Product
The Latest News
New Automated QA Feature Update Helps You Improve Auto Score Card Accuracy
MiaRec Now Offers AI-Driven Auto Redaction
Introducing Love At First Sight: A Voice Analytics Cookbook
Schedule A Demo
Our more than 1,000 customers worldwide love MiaRec because it is so feature-rich, yet very intuitive and easy to use. Schedule a personalized demo to experience MiaRec firsthand.