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Optimize Your Contact Center.
Elevate Customer Experiences.
Improve Business Outcomes.

MiaRec is a Contact Center Conversational Intelligence Platform designed to help contact centers win back time, improve customer service, and increase revenue with best-of-breed Voice Analytics and (AQM) Automated Quality Management.

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Don't Just Take Our Word For It

1000+ Customers Worldwide

MiaRec is trusted by more than a thousand organizations across the globe, including telecom service providers, healthcare institutions, financial service providers, government agencies, and many others.

NEW: MiaRec Introduces AI-Driven Data Redaction and More

 

MiaRec has announced the release of the latest update to its Conversation Intelligence platform. MiaRec customers will be able to access new features including Automatic Data Redaction and enhancements made to its Auto Score Card feature beginning Mid-February 2023. 

Read the Full Press Release  →

 

View All Certified Interoperability Partners →

How Can We Help?

Business Problems We Help Solve

Win Back Your Time

MiaRec is the best way for contact centers to maximize efficiency and win back time from manual workflows and limited visibility. 

Identify Service Gaps
Automatically Score Sentiment and Evaluate 100% of Your Customer Interactions
Identify Call Drivers and Rapidly Alert Staff to Improve SLA
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Identify Contact Center Needs & Opportunities

Enhance the experience between the company, customer, and agent through the insights hidden in your customer interactions. MiaRec offers contact centers the visibility they need to deliver consistent, valuable insight for both managers and agents. Automatically score and provide immediate personalized feedback for every customer interaction.

Enhance Agent Training and Onboarding
Boost Performance Metrics
Calibrate by Call Type
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Confidently Action Feedback & Insight

MiaRec provides business leaders across the organization with easy access to the data they need to drive transformation and action reliable intelligence on products, competitors, pricing, and more.

Market Research
Product and Pricing Feedback
Competitive Intelligence
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Waterproof Compliance &  Security

By choosing MiaRec, you invest in a secure, compliance-ready, and reliable contact center intelligence platform that you can trust to have your back at all times. Features such as Encryption, Full Audit Trail, and AI-powered automatic redaction help you comply with PCI-DSS, HIPAA, Dodd-Frank, and Sarbanes-Oxley. 

Built-In Compliance Readiness
Prevent Fraud and Enhance Security
Effortlessly Monitor Script Adherence
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Optimize Your Contact Center with AI

Explore Our Contact Center Intelligence Platform

MiaRec is the best way for contact centers to maximize efficiency and reclaim revenue through QA automation and conversation intelligence. MiaRec offers a one-stop-shop solution, a perfect fit for organizations looking for a scalable solution they can grow with.

Call
Recording
Includes 30 Days of Storage
Compliant, secure, and reliable call recording you can trust.
Automatic 100% or Selective Recording
Real-Time Dashboards and Reporting
Call Notes and Tags
File Integrity Checks (Watermarking)
Search, Share, Download, and Import/Export Audio Files
On-Demand Recording with Lookback Technology
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Quality
Management
Includes 6 Months of Storage
Easily evaluate and live monitor your (remote) agents.
Everything included in Call Recording
Live Monitoring
Agent Evaluation (Customizable Scorecards)
Quality Management Reporting
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Voice
Analytics
Includes 1 Year of Storage
Get actionable customer insights from your contact center.
Everything included in Call Recording & Quality Management
Speech-to-Text Transcription
Automatic Keyword Extraction
Topics & Categories
Auto Scorecards
Sentiment Analysis
Advanced Reporting
Auto Data Reduction for PCI-DSS Compliance
Learn More

Explore Our Platform Add-Ons

Screen Recording

Simultaneously record multiple screens while call recording.

Screen Recording

Recording Announcement

Automated call recording announcement for Cisco.

Recording Announcement

Built-In Security Features Included In Every MiaRec Product

256-Bit Encryption

Rock-solid audio encryption functionality ensures that all audio recordings are stored securely.

256-Bit Encryption

Role-Based Access Control

Define user rights, such as playback, live monitoring, administration, and resources access.
Role-Based Access Control

Data Sovereignty

Data is compliantly and redundantly stored in accordance with data sovereignty requirements.

Data Sovereignty

Audit Trail

Identify and trace back any fraudulent internal activities and automatically log all activities, even administrative.
Audit Trail
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From Our Blog

The Latest News

New Automated QA Feature Update Helps You Improve Auto Score Card Accuracy
Speech Analytics

New Automated QA Feature Update Helps You Improve Auto Score Card Accuracy

January 30, 2023 at 8:30 AM 3 min read
MiaRec Now Offers AI-Driven Auto Redaction
Introducing AI-Driven Auto Redaction
Speech Analytics

MiaRec Now Offers AI-Driven Auto Redaction

January 19, 2023 at 11:42 AM 4 min read
Introducing Love At First Sight: A Voice Analytics Cookbook
Introducing Love at First Insight A Voice Analytics Cookbook (1)
Speech Analytics

Introducing Love At First Sight: A Voice Analytics Cookbook

January 12, 2023 at 4:33 AM 2 min read
Want To Know More?

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Our more than 1,000 customers worldwide love MiaRec because it is so feature-rich, yet very intuitive and easy to use. Schedule a personalized demo to experience MiaRec firsthand.

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