Automate quality management and compliance workflows in your contact center with AI

MiaRec is Generative AI-powered Conversation Intelligence Platform designed to help contact centers win back time, improve CX and increase revenue with best-of-breed Voice Analytics and Automated Quality Management (AQM)

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500+ Customers Worldwide

MiaRec is trusted by hundreds of organizations across the globe, including telecom service providers, healthcare institutions, financial service providers, government agencies, and many others.

NEW: 

MiaRec Revolutionizes Topic Analysis with Advanced LLM Technologies

MiaRec, a leader in conversation intelligence solutions, announces a groundbreaking upgrade to its platform, enhancing topic analysis through advanced Large Language Model (LLM) technologies.

With MiaRec's new LLM-based approach, contact centers can now simply describe topics in natural language sentences, eliminating the need for exhaustive keyword lists. Leveraging pre-trained LLM capabilities, MiaRec's solution comprehensively analyzes conversations, taking into account the full context and nuances of dialogue.

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How Can We Help?

Business Problems We Help Solve

Win Back Your Time

Eliminate and optimize manual quality management processes in your contact centers by using Generative AI-powered Auto Quality Management and Voice Analytics tools

Evaluate 100% of Your Customer Interactions via Auto Score Card
Automatically Score Customer and Agent Sentiment
Identify Call Drivers and Rapidly Alert Staff to Improve SLA
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Identify Contact Center Needs & Opportunities

Enhance the experience between the company, customer, and agent through the insights hidden in your customer interactions. MiaRec offers contact centers the visibility they need to deliver consistent, valuable insight for both managers and agents. Automatically score and provide immediate personalized feedback for every customer interaction.

Enhance Agent Training and Onboarding
Boost Performance Metrics
Calibrate by Call Type
Effortlessly Monitor Script Adherence
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Confidently Action Feedback & Insight

MiaRec provides business leaders across the organization with easy access to the data they need to drive transformation and action reliable intelligence on products, competitors, pricing, and more.

Market Research
Product and Pricing Feedback
Competitive Intelligence
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Protect your business via AI-driven automation tools

Leverage AI to automate and scale compliance processes using Auto Data Redaction to securely and automatically remove sensitive data from call recordings and transcript. Ensure Script Adherence by scoring 100% of your interactions automatically using MiaRec Auto QA. 

Automatically Redact Sensitive Data
Built-In Compliance Readiness
Prevent Fraud and Enhance Security
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Optimize Your Contact Center with AI

Explore Our AI-powered Automated Quality Management Platform

MiaRec is the best way for contact centers to maximize efficiency and reclaim revenue through AI-powered QA automation and conversation intelligence. MiaRec offers a one-stop-shop solution, a perfect fit for organizations looking for a scalable solution they can grow with.

Essentials
Evaluate your agents using customizable scorecards, skim transcripts, and gauge customer sentiment.
Call Recording
Transcription
Notes and Tags
Role-Based Access Control
Agent Evaluation
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Advanced
Leverage AI for automated agent call scoring, performance trend monitoring, and in-depth visibility through sentiment analysis.
Incl. all Essential features
Sentiment Analysis
AI Call Summary
Live Monitoring
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Premium
Let AI streamline your operations with automated note-taking, call categorization, and agent coaching. Reclaim valuable time and optimize your processes
Incl. all Advanced features
AI-Powered Auto QA
Topic Analysis
AI Insights
Custom Key Facts
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From Our Blog

The Latest News

NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
Conversation Intelligence

NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?

July 11, 2024 at 9:32 AM 5 min read
12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting

12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting

July 11, 2024 at 9:20 AM 7 min read
MiaRec Midyear Update with CX Today
Automated Quality Management

MiaRec Midyear Update with CX Today

July 3, 2024 at 8:59 AM 9 min read
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Our more than 500 customers worldwide love MiaRec because it is so feature-rich, yet very intuitive and easy to use. Schedule a personalized demo to experience MiaRec firsthand.

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