AI Automation & CX Intelligence For Smart Contact Centers

Stop Guessing What's Happening in Your Contact Center

Are you struggling to measure and track your contact center performance and operational efficiency?

• Limited visibility into call quality
• Time wasted on manual evaluations 
• Inability to track KPIs, even standard ones such as CSAT, NPS, and NES
• Even regular reporting is a nightmare 
• Missed opportunities for operational improvements
• No way to forecast the financial impact of decisions
• Team morale issues and turnover due to ineffective management

Without the ability to accurately measure KPIs and assess the financial impact of your decisions, maintaining your effectiveness and leadership in your role becomes increasingly challenging.

Let's Transform Your Contact Center

At MiaRec, we understand that the success of your contact center hinges on your ability not only to track and manage KPIs accurately, but also to understand the why behind the numbers quickly. Without that clarity, decision-making becomes guesswork, which can compromise your team’s effectiveness.

With MiaRec’s AI-driven insights, you can measure, track, and report on standard KPIs like CSAT, NPS, and NES, plus custom metrics and the financial impact they have. More importantly, you can instantly query your call data in plain language to uncover root causes, spot trends, and receive actionable recommendations — all without waiting on complex reports or costly analysts.

From proactively identifying opportunities for efficiency and savings to helping you address emerging issues before they escalate, MiaRec equips you with the intelligence to lead with confidence. Together, we can transform your contact center from a cost center into a true Center of Excellence — making you the hero of operational efficiency.