Automate quality management and compliance workflows in your contact center
MiaRec is a Contact Center Conversational Intelligence Platform designed to help contact centers win back time, improve customer service, and increase revenue with best-of-breed Voice Analytics and (AQM) Automated Quality Management.
500+ Customers Worldwide
MiaRec is trusted by more than a thousand organizations across the globe, including telecom service providers, healthcare institutions, financial service providers, government agencies, and many others.
NEW: MiaRec Introduces AI-driven Automatic Call Summary Feature Powered by ChatGPT
Business Problems We Help Solve
Win Back Your Time
Eliminate and optimize manual quality management processes in your contact centers by using Auto Quality Management and Voice Analytics tools
Identify Contact Center Needs & Opportunities
Enhance the experience between the company, customer, and agent through the insights hidden in your customer interactions. MiaRec offers contact centers the visibility they need to deliver consistent, valuable insight for both managers and agents. Automatically score and provide immediate personalized feedback for every customer interaction.
Confidently Action Feedback & Insight
MiaRec provides business leaders across the organization with easy access to the data they need to drive transformation and action reliable intelligence on products, competitors, pricing, and more.
Protect your business via AI-driven automation tools
Leverage AI to automate and scale compliance processes using Auto Data Redaction to securely and automatically remove sensitive data from call recordings and transcript. Ensure Script Adherence by scoring 100% of your interactions automatically using MiaRec Auto QA.
Explore Our Contact Center Intelligence Platform
MiaRec is the best way for contact centers to maximize efficiency and reclaim revenue through QA automation and conversation intelligence. MiaRec offers a one-stop-shop solution, a perfect fit for organizations looking for a scalable solution they can grow with.
Explore Our Platform Add-Ons
Simultaneously record multiple screens in high quality while call recording.
Automated call recording announcement for Cisco.
AI-based Call Summary
Automated Call Summary feature leverages AI to automate after-call workflows.
Built-In Compliance & Security Features Included In Every MiaRec Product
MiaRec provides layered protection. Our products are PCI-DSS and HIPAA compliant to help protect you and your customers.
AI-Driven Data Redaction
Automatically remove sensitive data such as Personally Identifiable Information (PII) from your transcripts and audio recordings.
Rock-solid audio encryption functionality ensures that all audio recordings are stored securely.
Role-Based Access Control
The Latest News
Beyond Post-Call Surveys: Understanding Voice Of The Customer (VoC) For Contact Centers
How Much Could Noncompliance Cost Your Contact Center?
Conversation Intelligence vs. Voice Analytics And More: What Is Best For You?
Schedule A Demo
Our more than 500 customers worldwide love MiaRec because it is so feature-rich, yet very intuitive and easy to use. Schedule a personalized demo to experience MiaRec firsthand.