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Automate quality management and compliance workflows in your contact center

MiaRec is a Contact Center Conversational Intelligence Platform designed to help contact centers win back time, improve customer service, and increase revenue with best-of-breed Voice Analytics and (AQM) Automated Quality Management.

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500+ Customers Worldwide

MiaRec is trusted by more than a thousand organizations across the globe, including telecom service providers, healthcare institutions, financial service providers, government agencies, and many others.

NEW: MiaRec Introduces AI-driven Automatic Call Summary Feature Powered by ChatGPT

MiaRec is excited to announce the availability of AI-based Call Summary, another example of how MiaRec is committed to helping their contact center customers eliminate manual processes and scale workflows with AI.
 
MiaRec’s newest feature leverages ChatGPT to automate after-call workflows, saving time and money and improving agent performance and business outcomes.   
 
The new auto call summary capability summarizes every call automatically, empowering contact centers with consistent and accurate notes. Call Summary makes every call more efficient and every agent more productive.

 

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How Can We Help?

Business Problems We Help Solve

Win Back Your Time

Eliminate and optimize manual quality management processes in your contact centers by using Auto Quality Management and Voice Analytics tools

Automatically Score Customer Sentiment
Evaluate 100% of Your Customer Interactions via Auto Score Card
Identify Call Drivers and Rapidly Alert Staff to Improve SLA
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Identify Contact Center Needs & Opportunities

Enhance the experience between the company, customer, and agent through the insights hidden in your customer interactions. MiaRec offers contact centers the visibility they need to deliver consistent, valuable insight for both managers and agents. Automatically score and provide immediate personalized feedback for every customer interaction.

Enhance Agent Training and Onboarding
Boost Performance Metrics
Calibrate by Call Type
Effortlessly Monitor Script Adherence
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Confidently Action Feedback & Insight

MiaRec provides business leaders across the organization with easy access to the data they need to drive transformation and action reliable intelligence on products, competitors, pricing, and more.

Market Research
Product and Pricing Feedback
Competitive Intelligence
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Protect your business via AI-driven automation tools

Leverage AI to automate and scale compliance processes using Auto Data Redaction to securely and automatically remove sensitive data from call recordings and transcript. Ensure Script Adherence by scoring 100% of your interactions automatically using MiaRec Auto QA. 

Automatically Redact Sensitive Data
Built-In Compliance Readiness
Prevent Fraud and Enhance Security
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Optimize Your Contact Center with AI

Explore Our Contact Center Intelligence Platform

MiaRec is the best way for contact centers to maximize efficiency and reclaim revenue through QA automation and conversation intelligence. MiaRec offers a one-stop-shop solution, a perfect fit for organizations looking for a scalable solution they can grow with.

Call
Recording
Compliant, secure, and reliable call recording you can trust.
Automatic 100% or Selective Recording
Call Analytics Dashboards and Reporting
Searchable Call Notes and Tags
File Integrity Checks (Watermarking)
Search, Share, Download, and Import/Export Audio Files
On-Demand Recording with Lookback Technology
Immediate playback
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Quality
Management
Easily evaluate and live monitor your (remote) agents.
Everything included in Call Recording
Live Monitoring
Agent Evaluation (Customizable Scorecards)
Quality Management Reporting
Advanced Call Reporting
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Voice
Analytics
Get actionable customer insights from your contact center.
Everything included in Call Recording & Quality Management
Speech-to-Text Transcription
Automatic Keyword Extraction
Topics & Categories
Auto Scorecards
Sentiment Analysis
Advanced Reporting
Auto AI-powered Data Redaction
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Explore Our Platform Add-Ons

Screen Recording

Simultaneously record multiple screens in high quality while call recording.

Screen Recording

Recording Announcement

Automated call recording announcement for Cisco.

Recording Announcement

AI-based Call Summary

Automated Call Summary feature leverages AI to automate after-call workflows.

AI-based Call Summary
Secure Your Contact Center Data

Built-In Compliance & Security Features Included In Every MiaRec Product

MiaRec provides layered protection. Our products are PCI-DSS and HIPAA compliant to help protect you and your customers.

AI-Driven Data Redaction

Automatically remove sensitive data such as Personally Identifiable Information (PII) from your transcripts and audio recordings.

AI-Driven Data Redaction

256-Bit Encryption

Rock-solid audio encryption functionality ensures that all audio recordings are stored securely.

256-Bit Encryption

Role-Based Access Control

Define user rights, such as playback, live monitoring, administration, and resources access.
Role-Based Access Control

Audit Trail

Identify and trace back any fraudulent internal activities and automatically log all activities, even administrative.
Audit Trail
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From Our Blog

The Latest News

Beyond Post-Call Surveys: Understanding Voice Of The Customer (VoC) For Contact Centers
Voice of the Customer (VoC)

Beyond Post-Call Surveys: Understanding Voice Of The Customer (VoC) For Contact Centers

May 26, 2023 at 7:03 PM 7 min read
How Much Could Noncompliance Cost Your Contact Center?
Compliance

How Much Could Noncompliance Cost Your Contact Center?

May 23, 2023 at 4:26 PM 6 min read
Conversation Intelligence vs. Voice Analytics And More: What Is Best For You?
Speech Analytics

Conversation Intelligence vs. Voice Analytics And More: What Is Best For You?

May 19, 2023 at 11:59 AM 4 min read
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Our more than 500 customers worldwide love MiaRec because it is so feature-rich, yet very intuitive and easy to use. Schedule a personalized demo to experience MiaRec firsthand.

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