AI-Driven CX & Revenue Intelligence

Do you lack visibility into what customer and sales conversations are really telling you — and how that impacts performance, experience, and growth?

• Limited visibility into agent performance and behavior at scale

• Manual evaluations that are time-consuming, inconsistent, and incomplete

• KPIs and scores without insight into what’s actually driving them

• Revenue risk and growth signals buried inside everyday conversations

• Disconnected reports that explain what happened, not why

• Missed opportunities to improve outcomes across sales, service, and support

• No clear way to understand the business impact of performance and CX decisions

Without clear visibility into agent performance, what customers are saying, and what’s happening in sales conversations, leaders are left reacting — and revenue is put at risk.

Let's Transform Your Contact Center

At MiaRec, we understand that the success of your contact center hinges on your ability not only to track and manage KPIs accurately, but also to understand the why behind the numbers quickly. Without that clarity, decision-making becomes guesswork, which can compromise your team’s effectiveness.

With MiaRec’s AI-driven insights, you can measure, track, and report on standard KPIs like CSAT, NPS, and NES, plus custom metrics and the financial impact they have. More importantly, you can instantly query your call data in plain language to uncover root causes, spot trends, and receive actionable recommendations — all without waiting on complex reports or costly analysts.

From proactively identifying opportunities for efficiency and savings to helping you address emerging issues before they escalate, MiaRec equips you with the intelligence to lead with confidence. Together, we can transform your contact center from a cost center into a true Center of Excellence — making you the hero of operational efficiency.