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Optimize Your Contact Center.
Elevate Experiences.
Improve Outcomes.

MiaRec is a best-of-breed Conversational Intelligence Platform featuring AI-powered Automated Quality Management and Voice Analytics Tools for Contact Centers.

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1000+ Customers Worldwide

MiaRec is trusted by more than a thousand organizations across the globe, including telecom service providers, healthcare institutions, financial service providers, government agencies, and many others.

NEW: MiaRec Announces Partnership with Five9 to Deliver Innovative Voice Analytics and Quality Management Tools

MiaRec has announced its partnership with Five9, an industry-leading provider of cloud contact center solutions. MiaRec is now available on the Five9 CX Marketplace, making it easy for businesses to integrate MiaRec’s Voice Analytics and Quality Management tools with the Five9 Intelligent Cloud Contact Center.
 

Read the Full Press Release  →

 

View All Certified Interoperability Partners →

We Make It Easy to Optimize Your Contact Center with AI

Explore Our Conversational Intelligence Suite

MiaRec offers a one-stop-shop solution, a perfect fit for organizations looking for a scalable solution they can grow with. 

Call
Recording
Compliant, secure, and reliable call recording you can trust.
Automatic 100% or Selective Recording
Configurable Retention/Storage*
True Multi-Tenant Architecture
Real-Time Dashboards & Reporting
Audit Logs
File Integrity Checks (Watermarking)
Role-based Access
Search, Playback, Download, and Import/Export Audio Files
On-Demand Recording with Lookback Technology
Learn More
Quality
Management
Easily evaluate and live monitor your (remote) agents.
Everything included in Call Recording
Live Monitoring
Agent Evaluation
Quality Management Reporting
Learn More
Voice
Analytics
Get actionable customer insights from your contact center.
Everything included in Call Recording & Quality Management
Speech-to-Text Transcription
Automatic Keyword Extraction
Topics & Categories
Auto Scorecards
Sentiment Analysis
Advanced Reporting
Learn More
*On-premise call recording includes configurable (rule-based) retention policies, while the cloud version includes 30 Days (call recording), 1 Year (Quality Management), and 3 Years (Voice Analytics) of storage. The Cloud version also includes Export to FTP/SFTP/FTPS/S.
 
 

Add-Ons

Screen Recording
(On-Premise/Cloud)

Simultaneously record multiple screens while call recording.

Screen Recording
(On-Premise/Cloud)

Recording Announcement
(Built-In to Cloud Package)

Automated call recording announcement for Cisco.

Recording Announcement
(Built-In to Cloud Package)

Security & Compliance
(Built-In to Cloud Package)

For customers with added security/compliance regulations. Includes Automatic Recoding Announcement for Cisco.

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How Can We Help?

Business Problems We Help Solve

Optimal Contact Center Efficiency & Performance

Optimal Contact Center Efficiency & Performance

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Maximum Contact Center Compliance & Security

Maximum Contact Center Compliance & Security

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Providing The Best Possible Customer Service

Providing The Best Possible Customer Service

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Customer Insights For Digital Transformation 

Customer Insights For Digital Transformation 

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From Our Blog

The Latest News

Why Voice Tonality Isn't The Most Accurate Way To Recognize Customer Sentiment (And What To Do Instead)
Why Voice Tonality Isn't The Most Accurate Way To Recognize Customer Sentiment (And What To Do Instead)
Speech Analytics

Why Voice Tonality Isn't The Most Accurate Way To Recognize Customer Sentiment (And What To Do Instead)

September 22, 2022 at 8:13 AM 3 min read
How To Spot Product Trends Or Issues Using Contact Center Data
Speech Analytics

How To Spot Product Trends Or Issues Using Contact Center Data

September 15, 2022 at 3:38 AM 5 min read
10 Signs That Your Contact Center Is At Risk For A Security Breach
Call Recording

10 Signs That Your Contact Center Is At Risk For A Security Breach

August 25, 2022 at 6:47 AM 9 min read
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Our more than 1,000 customers worldwide love MiaRec because it is so feature-rich, yet very intuitive and easy-to-use. Schedule a personalized demo to experience MiaRec firsthand.

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