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Table of Content
User Guide
Accessing web interface
Dashboard
Call recordings views
Playback call recordings
Searching calls
Advanced searching calls
Add notes to calls
Categorizing calls
View multi-part calls
Live monitoring
On-demand recording
On-demand recording from Cisco phone
On-demand recording via Web portal
On-demand recording via API
Pause/resume recording
Pause/resume recording via Cisco phone
Pause/resume recording using Cisco SPA series phone
Pause/resume recording using Polycom VVX phone
Pause/resume recording via Web portal
Pause/resume recording via API
Reports
Change own password
Agent evaluation
Audit trail
Confidential calls
Custom fields
File integrity check (watermark)
Multi-language interface
