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User Guide

Child pages

  • Accessing web interface
  • Dashboard
  • Call recordings views
  • Playback call recordings
  • Searching calls
  • Advanced searching calls
  • Add notes to calls
  • Categorizing calls
  • View multi-part calls
  • Live monitoring
  • On-demand recording
  • Pause/resume recording
  • Reports
  • Change own password
  • Agent evaluation
  • Audit trail
  • Confidential calls
  • Custom fields
  • File integrity check (watermark)
  • Multi-language interface
Accessing web interface ›
  • Printer-friendly version

Table of Content

  • User Guide
    • Accessing web interface
    • Dashboard
    • Call recordings views
    • Playback call recordings
    • Searching calls
    • Advanced searching calls
    • Add notes to calls
    • Categorizing calls
    • View multi-part calls
    • Live monitoring
    • On-demand recording
      • On-demand recording from Cisco phone
      • On-demand recording using Cisco SPA phone
      • On-demand recording using Mitel phone
      • On-demand recording using Polycom VVX phone
      • On-demand recording using Yealink phone
      • On-demand recording via Web portal
      • On-demand recording via API
    • Pause/resume recording
      • Pause/resume recording via Cisco phone
      • Pause/resume recording using Cisco SPA series phone
      • Pause/resume recording using Mitel phone
      • Pause/resume recording using Polycom VVX phone
      • Pause/resume recording using Yealink phone
      • Pause/resume recording via Web portal
      • Pause/resume recording via API
    • Reports
    • Change own password
    • Agent evaluation
    • Audit trail
    • Confidential calls
    • Custom fields
    • File integrity check (watermark)
    • Multi-language interface
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