Troubleshooting

Log files

MiaRec solution consists of multiple components. Most of these components have own log file location.

MiaRec component Location
Call recording service (MiaRec)
  • Log messages inside DB (accessible via web UI menu Administration -> System Management -> System Log)
  • If trace is enabled, the trace files are located in Data\log\trace (on Windows) or /var/log/miarec/trace (on Linux)
Web portal
  • Log messages inside DB (accessible via web UI menu Administration -> System Management -> System Log)
  • Apache service logs own messages into directory Data\log\apache (on Windows) or /var/log/httpd/ (on Linux)
Celery scheduler Log files are located in directory Data\log\celery (on Windows) or /var/log/miarecweb/celery/ or /var/log/celery/ (on Linux)
Redis (cache system) Log files are located in directory Data\log\redis (on Windows) or /var/log/redis_*/ (on Linux)
System Logs Event Viewer Logs (on Windows) or /var/log/messages (on Linux)

MiaRec recorder trace

MiaRec supports writing detailed trace information into text file. Such trace information may be useful during problem investigation.

Navigate to menu Administration -> Maintenance -> Troubleshooting and click Configure button at the Trace option.

MiaRec recorder trace

In the next configuration page you can specify:

  • Full path to the trace log file

  • Trace level depth (recommended log level for troubleshooting is 5)

  • Log rotation settings

MiaRec recorder trace