https://www.miarec.com/devops-engineer-jobhttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20Job%20Openings%20(1).pngMiaRec Job Openings (1)MiaRec Job Openings (1)https://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRecLogo450x200.pngMiaRecLogo450x200MiaRecLogo450x2002022-02-21https://www.miarec.com/supporthttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/Helpdesk%20(1).pngHelpdesk (1)Helpdesk (1)https://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRecLogo450x200.pngMiaRecLogo450x200MiaRecLogo450x200https://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/miarec_logo_300x100_transparent_bgnd.pngmiarec_logo_300x100_transparent_bgndmiarec_logo_300x100_transparent_bgnd2024-12-20https://www.miarec.com/videoshttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20Auto%20Call%20Summary%20.mp4/medium.jpgDiscover the transformative potential of Generative AI-based Automatic Call Summaries and Custom Insights features. MiaRec Auto Call Summary https://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20Auto%20Call%20Summary%20.mp4153nonohttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20Churn%20Risk-VEED.mp4/medium.jpgMiaRec Churn Risk-VEEDMiaRec Churn Risk-VEEDhttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20Churn%20Risk-VEED.mp478nonohttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20Revenue%20Intelligence%20v6.mp4/medium.jpgMiaRec Revenue Intelligence v6MiaRec Revenue Intelligence v6https://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20Revenue%20Intelligence%20v6.mp465nonohttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20Auto%20QA%20Marketing%20Video%20Captioned.mp4/medium.jpgMiaRec Generative AI-Powered Auto QAMiaRec Generative AI-Powered Automated Quality Management scores 100% of the calls automaticallyhttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20Auto%20QA%20Marketing%20Video%20Captioned.mp4156nonohttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20Sales%20Intelligence-VEED.mp4/medium.jpgMiaRec Sales Intelligence-VEEDMiaRec Sales Intelligence-VEEDhttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20Sales%20Intelligence-VEED.mp4103nonohttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/How%20to%20Customize%20the%20Call%20Summary%20in%20MiaRec.mp4/medium.jpgHow to Customize the Call Summary in MiaRecHow to Customize the Call Summary in MiaRechttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/How%20to%20Customize%20the%20Call%20Summary%20in%20MiaRec.mp4198nonohttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/VoC%20Video-VEED.mp4/medium.jpgDiscover how AI delivers Voice of the Customer insights—no surveys required. This video explores how MiaRec automatically tracks key CX KPIs like CSAT, NPS, and sentiment straight from customer conversations, giving you real-time visibility into customer experience and business impact.Discover how AI delivers Voice of the Customer insights—no surveys required. This video explores how MiaRec automatically tracks key CX KPIs like CSAT, NPS, and sentiment straight from customer conversations, giving you real-time visibility into customer experience and business impact.https://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/VoC%20Video-VEED.mp4126nonohttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/Ask%20AI%20v5.mp4/medium.jpgAsk AI v5Ask AI v5https://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/Ask%20AI%20v5.mp469nonohttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20Topic%20&%20Sentiment%20Analysis%20Video.mp4/medium.jpgMiaRec auto-analyzes every call to surface real drivers of support volume and customer frustration—no more guessing from a few recordings. See key topics and pain points flagged in transcripts automatically to boost team performance and cut repeat calls.MiaRec Topic & Sentiment Analysis Videohttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20Topic%20&%20Sentiment%20Analysis%20Video.mp482nonohttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20AutoQA%20Video-VEED.mp4/medium.jpgMiaRec AutoQA Video-VEEDMiaRec AutoQA Video-VEEDhttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20AutoQA%20Video-VEED.mp499nonohttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20ML-Auto%20Redaction%20Video.mp4/medium.jpgMiaRec ML-based Auto Data Redaction videoMiaRec ML-based Auto Data Redaction offers significant advantages over traditional auto redaction methods such as numeric and pattern-matching data redaction. Trained on thousands of calls, ML-based redaction offers unparalleled accuracy and eliminates the need for complex configuration and ongoing maintenance. https://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20ML-Auto%20Redaction%20Video.mp4159nonohttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/How%20to%20Create%20Custom%20Topics%20in%20MiaRec.mp4/medium.jpgHow to Create Custom Topics in MiaRecAre you ready to enhance your call analysis with custom topics in Mirec? In this informative video, customer success manager Kino Escobedo guides you through the straightforward process of creating custom topics to automatically identify critical subjects during calls. Key takeaways from this video include: - A step-by-step walkthrough on setting up custom topics in Mirec, ensuring you have admin-level access for configuration. - How to utilize the Topic Analysis AI playground for testing your new custom topics and receiving direct feedback from the AI. - Best practices for naming your topics, including tips on using color codes to differentiate between positive and negative topics. With just five minutes of setup time, you’ll learn to create and test topics, like "Payment Received," that enhance your call analysis. The video emphasizes the importance of adding concise descriptions to improve contextual understanding by the AI and ensuring that your custom topics yield the desired insights for all calls moving forward. Join us and discover how Mirec can empower your customer service teams with actionable insights, improving overall performance and compliance in contact center operations. 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