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In this informative video, customer success manager Kino Escobedo guides you through the straightforward process of creating custom topics to automatically identify critical subjects during calls. Key takeaways from this video include: - A step-by-step walkthrough on setting up custom topics in Mirec, ensuring you have admin-level access for configuration. - How to utilize the Topic Analysis AI playground for testing your new custom topics and receiving direct feedback from the AI. - Best practices for naming your topics, including tips on using color codes to differentiate between positive and negative topics. With just five minutes of setup time, you’ll learn to create and test topics, like "Payment Received," that enhance your call analysis. The video emphasizes the importance of adding concise descriptions to improve contextual understanding by the AI and ensuring that your custom topics yield the desired insights for all calls moving forward. Join us and discover how Mirec can empower your customer service teams with actionable insights, improving overall performance and compliance in contact center operations. Your journey to automated quality management starts here!https://www.miarec.com/hubfs/How%20to%20Create%20Custom%20Topics%20in%20MiaRec.mp4188nonohttps://881738.fs1.hubspotusercontent-na1.net/hubfs/881738/MiaRec%20ML-Auto%20Redaction%20Video.mp4/medium.jpgMiaRec ML-based Auto Data Redaction videoMiaRec ML-based Auto Data Redaction offers significant advantages over traditional auto redaction methods such as numeric and pattern-matching data redaction. 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