Quote Request

Fill the form below to request the quote.

Company: *

Name: *

Phone Number: *

E-mail: *

Please use corporate email

Country: *

IP PBX Vendor and Model: *

Examples: Cisco UCM 9.1, Avaya IP Office 500, Asterisk etc.

How many phones do you have?: *

How many phones do you want to record?: *

Questions or more details:

How to purchase MiaRec software?: Please contact us and describe briefly your requirements (phone system vendor/model, number of agents/phones etc).
Is it software or hardware?: MiaRec is a software. You can install it on your own hardware. Virtualization is supported.
Is it a cloud-based or an on-premise solution?: MiaRec is an on-premise software solution, which should be installed on a server on your premises. MiaRec Service Provider edition is installed at a Service Provider's datacenter.

Can I try it before purchase?: Sure. Download a free 30-day trial version from here.
Check configuration guide for your phone system.
I have a trial version. Do I need to re-install full version after purchase?: No. The trial version will become a full version once you apply a valid license.

How is it licensed?: Call Recording Licensing is based on a number of named agent seats.
Is this one-time payment or annual?: MiaRec offer flexible licensing options for each customer type. Annual and perpetual licenses are available.

What is a Live Monitoring?: Live Monitoring functionality allows supervisors to listen to the active calls in real-time. Live Monitoring is licensed per monitored user.
Do I need Live Monitoring license if I just want to playback the completed calls?: No. Playback of the completed calls doesn't require any additional license.
How Live Monitoring is licensed?: Live Monitoring is licensed per monitored user.

How do I pay for technical support?: Technical support is provided to customers with a valid maintenance contract or annual licenses holders only. It is included into annual license costs or annual maintenance contract cost.
What are support hours?: You may submit your request 24/7 using our on-line ticketing system or via e-mail support@miarec.com. Response will be provided during normal working hours 9 AM-6 PM PST (Mon-Fri).