I have a trial version. Do I need to re-install full version after purchase?
No. The trial version will become a full version once you apply a valid license.
FAQ: Call recording licenses
How is it licensed?
Licensing is based on a number of named agent seats.
Is this one-time payment or annual?
MiaRec offer flexible licensing options for each customer type. Annual and perpetual licenses are available.
Can I increase a number of licenses in future?
Yes. You can purchase any number of additional licenses at anytime.
FAQ: Live monitoring licenses
What is a Live Monitoring?
Live Monitoring functionality allows supervisors to listen to the active calls in real-time.
Do I need Live Monitoring license if I just want to playback the completed calls?
No. Playback of the completed calls doesn't require any additional license.
How Live Monitoring is licensed?
Live Monitoring is licensed per number of supervisors, who listen to the active calls simultaneously.
For example, two licenses will allow two supervisors listen to the active calls simultaneously.
If the third supervisor wants to listen to the active calls at this moment, then he/she needs to wait till one of the previous supervisors releases the license or the third license will be needed.
FAQ: Technical support
How do I pay for technical support?
Technical support is provided to customers with a valid maintenance contract or annual licenses holders only. It is included into annual license costs or annual maintenance contract cost.
What are support hours?
You may submit your request 24/7 using our on-line ticketing system or via e-mail firstname.lastname@example.org. Response will be provided during normal working hours 9 AM-6 PM PST (Mon-Fri).