Please contact us and describe briefly your requirements (phone system vendor/model, number of agents/phones etc).
Is it software or hardware?
MiaRec is a software. You can install it on your own hardware. Virtualization is supported.
Is it a cloud-based or an on-premise solution?
MiaRec is an on-premise software solution, which should be installed on a server on your premises. MiaRec Service Provider edition is installed at a Service Provider's datacenter.
I have a trial version. Do I need to re-install full version after purchase?
No. The trial version will become a full version once you apply a valid license.
FAQ: Call recording licenses
How is it licensed?
Call Recording Licensing is based on a number of named agent seats.
Is this one-time payment or annual?
MiaRec offer flexible licensing options for each customer type. Annual and perpetual licenses are available.
FAQ: Live monitoring licenses
What is a Live Monitoring?
Live Monitoring functionality allows supervisors to listen to the active calls in real-time. Live Monitoring is licensed per monitored user.
Do I need Live Monitoring license if I just want to playback the completed calls?
No. Playback of the completed calls doesn't require any additional license.
How Live Monitoring is licensed?
Live Monitoring is licensed per monitored user.
FAQ: Technical support
How do I pay for technical support?
Technical support is provided to customers with a valid maintenance contract or annual licenses holders only. It is included into annual license costs or annual maintenance contract cost.
What are support hours?
You may submit your request 24/7 using our on-line ticketing system or via e-mail support@miarec.com. Response will be provided during normal working hours 9 AM-6 PM PST (Mon-Fri).