San Jose, CA, (03/02/17) - MiaRec, Inc., a global provider of carrier-grade call recording and call analytics solutions, announced today that MiaRec has successfully completed an interoperability test with the Metaswitch CFS platform. MiaRec collaborated closely with the Metaswitch interoperability team to provide smooth and tight integration of MiaRec into the Metaswitch CFS platform.
San Jose, CA, (11/03/16) — MiaRec, Inc., a global provider of call recording and interaction management solutions, announced today they will be exhibiting at BroadSoft Connections 2016, November 13-15, taking place at the JW Marriott San Antonio Hill Country Resort.
MiaRec, a global provider of call recording and performance management solutions, announced today the release of the multilingual interface of its quality assurance suite for contact centers, making a major expansion of its solutions to global markets. Previously available in English, MiaRec now supports 5 additional languages, including Spanish, French, Russian, Polish and Portuguese. Any new language can be added easily upon request.
San Jose, Calif. -- May 11, 2016 — MiaRec, Inc., a global provider of call recording and interaction management solutions, announced today they will be exhibiting at Metaswitch Forum 2016, taking place May 16-19 at the Fairmont Scottsdale Princess in Scottsdale, Arizona. At this year’s Metaswitch Forum, MiaRec will demonstrate new complete cloud-ready solutions for call recording and interaction management, designed for service providers using the Metaswitch platform.
March 23, 2016 – San Jose, MiaRec, Inc., a global vendor of call recording and quality monitoring solutions, implements automatic recording announcement functionality to the MiaRec software. The MiaRec recording announcement feature is now available as part of the MiaRec call recording software for Cisco Unified Communication platform for both inbound and outbound call scenarios.
MiaRec call recording and quality management solutions enable organizations to securely and effortlessly record business interactions for compliance and quality control purposes.
San Jose, CA, (02/11/16) – MiaRec, Inc. a global provider of call recording solutions, will exhibit at Enterprise Connect on March 7-9 at the Gaylord Palms Resort and Convention Center in Orlando, Florida.
MiaRec, a global provider of comprehensive call recording and quality management solutions for contact centers, announced today the release of added support of On-Demand and Pause/Resume recording functionality for the Cisco Unified Communications platform.
With On-Demand recording, users can selectively record inbound and outbound contact center phone calls on demand. Compliance and liability policies may require users to record all conversations or capture only the calls they want to. For example, agents may receive many calls, but only want to record calls that result in sales.
San Jose, CA, October 06, 2015 – MiaRec, a global provider of advanced call recording and contact center solutions released today a new version of MiaRec, an award-winning call recording and quality management software for contact centers.
