MiaRec will unveil new cloud call recording solution at BroadSoft Connections 2017



MiaRec moves its award-winning call recording and communications management solutions to the cloud

San Jose, CA, (09/17/17) — MiaRec, Inc., a global provider of multi-tenant call recording and interaction management solutions, announced today they will be exhibiting at BroadSoft Connections 2017, October 22-25, taking place at the JW Marriott Phoenix Desert Ridge Resort & Spa, Phoenix, AZ. At this year’s BroadSoft Connections, MiaRec will demonstrate new cloud call recording and interaction management solution, designed for service providers using the BroadSoft Business BroadWorks® call control platform.

Now in its 15th year and once again on track for record attendance, the theme of BroadSoft Connections 2017 is ‘Rethink Innovation.’ By assembling top innovators and experts, attendees to this year’s event will not only gain valuable knowledge and hands-on experience to use, sell and deploy cloud unified communications, but collectively help shape the future of business communications.

At BroadSoft Connections 2017, MiaRec will unveil new version of cloud call recording solution, named MiaRec Cloud. MiaRec Cloud allows service providers to offer call recording and advanced contact center performance management solutions with no upfront investment and without on-going maintenance costs.

MiaRec is a market-proven multi-tenant call recording and performance management solution currently deployed in over 30 service providers across four continents. MiaRec enables service providers to offer high-end call recording services to help customers meet compliance requirements such as PCI DSS (global), HIPAA (USA), FCA (UK), MiFID and MiFID II (Europe), GDPR (Europe). On top of the compliance call recording MiaRec offers advanced contact center functionality, such as screen recording, agent evaluation, live monitoring, extensive reporting and speech analytics. This allows service providers to drive additional revenue, grow customer base and enter new markets.

“We are thrilled to announce new cloud call recording and interaction management solution at BroadSoft Connections”, said Gennady Bezko, CEO of MiaRec. “BroadSoft Connections conference offers us a great opportunity to reach out to the BroadSoft community and reconnect with our existing customers and partners.”

“MiaRec is united with BroadSoft in driving successful and innovative BroadSoft Business mobile unified communications, team collaboration and contact center solutions”, said Taher Behbehani, chief digital and marketing officer, BroadSoft. “We are thrilled that MiaRec has chosen to make this announcement at Connections, and to join us as we collectively change the game by transforming the market.”

Meet the MiaRec team at Broadsoft Connections 2017 in booth #27, and learn more how leading service providers can benefit from offering hosted call recording and contact center performance management services to their customers.

About MiaRec MiaRec, Inc. is a global provider of call recording and interaction management solutions. The award-winning MiaRec solutions portfolio includes call recording, screen capture and contact center solutions for service providers and enterprise customers. Multi-tenant solutions from MiaRec are used by service providers all over the world to drive additional revenues and help their clients improve customer service, protect their businesses, and comply with legal requirements such as PCI-DSS, FCA, MiFID II, GDPR and HIPAA. MiaRec maintains its headquarters in San Jose, California, with offices and partners worldwide.

About BroadSoft BroadSoft is the technology innovator in cloud PBX, unified communications, team collaboration, and contact center solutions for businesses and service providers across 80 countries. We are the market share leader for cloud unified communications with an open, mobile and secure platform trusted by 25 of the world’s top 30 service providers by revenue. Our BroadSoft Business application suite empowers users and teams to share ideas and work simply to achieve breakthrough performance. For additional information, visit www.BroadSoft.com.

BroadSoft and Broadworks are registered trademark. Brands and products referenced herein are the trademarks or registered trademarks or their respective holders.