MiaRec releases new multilingual interface


MiaRec, a global provider of call recording and performance management solutions, announced today the release of the multilingual interface of its quality assurance suite for contact centers, making a major expansion of its solutions to global markets. Previously available in English, MiaRec now supports 5 additional languages, including Spanish, French, Russian, Polish and Portuguese. Any new language can be added easily upon request. With the addition of these new languages, the MiaRec solutions are now poised for further growth with a growing global customer base.

The MiaRec solutions enable organizations all over the world to securely and effortlessly record business interactions for compliance and quality control purposes. The MiaRec solutions feature a wide range of capabilities that are essential to quality control in contact centers, including call recording, live monitoring, customizable score-cards, notes, reporting, dashboard and much more. Flexible deployment options allow MiaRec software to be installed in virtually any environment from small office to enterprises with thousands of users across multiple locations, on-premise as well as hosted.

Global customers with branches in different countries can set up different languages for each branch, based on their business requirements. For example, a global organization with headquarter in US and branches in Brazil and Mexico can record centrally from all three locations. The local branches will have access to the MiaRec system in their own national language.

“MiaRec solutions have already experienced incredible global success, and now we are able to deliver advanced call recording capabilities to even more organizations worldwide.” - said Gennady Bezko, CEO of MiaRec.

About MiaRec: Headquartered in San Jose, California, MiaRec, Inc. is a global provider of comprehensive contact center and business call recording solutions. MiaRec’s software solutions portfolio includes award-winning call recording and quality monitoring products for contact centers, VoIP service providers, financial institutions, and other businesses that need to improve workforce performance and enhance customer experience.

MiaRec offers advanced contact center functionality such as call recording, live monitoring, reporting, dashboard, and quality management as an integrated all-in-one solution for optimizing contact center operations. Since its first release in 2007, MiaRec has been adopted by more than 1,000 customers worldwide and is compatible with business telecommunications systems from leading providers, including Microsoft, Cisco, Avaya, NEC, Polycom, BroadSoft, Metaswitch, and many others. For more information, visit www.MiaRec.com.