MiaRec releases automatic recording announcement functionality


March 23, 2016 – San Jose, MiaRec, Inc., a global vendor of call recording and quality monitoring solutions, implements automatic recording announcement functionality to the MiaRec software. The MiaRec recording announcement feature is now available as part of the MiaRec call recording software for Cisco Unified Communication platform for both inbound and outbound call scenarios.

MiaRec call recording and quality management solutions enable organizations to securely and effortlessly record business interactions for compliance and quality control purposes. With MiaRec recording announcement functionality, customers will hear a pre-recorded message, notifying that this call may/will be recorded. Usually the following phrase is used: “This call may be recorded or monitored for quality management or training purposes.” Organizations may customize this message based on their unique requirements.

This announcement message is recorded into an audio file together with a conversation which can be used later as a proof that both partied were notified about call recording.

Additionally, MiaRec supports flexible filters that can exclude some call scenarios from recording announcement. For example, internal calls between agents do not usually require announcement, assuming organization has already obtained a permission to record employees’ business conversations.

A call recording announcement in contact center is normally configured on an IVR system, and customers hear a recording announcement while waiting in a call queue to be transferred to an agent. However, this solution works for inbound call scenarios only. To help organizations stay compliant with legal requirements and still be able to record outbound calls, MiaRec released an automatic call recording announcement feature.

“In the past, companies had to switch off recording for outbound call scenarios in order to meet legal requirements,” said Gennady Bezko, CEO of MiaRec, Inc. “With MiaRec software solutions companies can now record any call scenario and stay compliant with recording laws.”

About MiaRec: Headquartered in San Jose, California, MiaRec, Inc. is a global provider of comprehensive contact center and business call recording solutions. MiaRec’s software solutions portfolio includes award-winning call recording and quality monitoring products for contact centers, VoIP service providers, financial institutions, and other businesses that need to improve workforce performance and enhance customer experience.

MiaRec offers advanced contact center functionality such as call recording, live monitoring, reporting, dashboard, and quality management as an integrated all-in-one solution for optimizing contact center operations. Since its first release in 2007, MiaRec has been adopted by more than 1000 customers worldwide and is compatible with business telecommunications systems from leading providers, including Microsoft, Cisco, Avaya, NEC, Polycom, BroadSoft, Metaswitch, and many others. For more information, visit www.MiaRec.com.