Avaya IP Office 500 Call Recording

Avaya IP Office 500 Call Recording

MiaRec Call Recording and Monitoring Solution supports multiple methods of recording in Avaya environments.

MiaRec supports various call recording methods for Avaya IP Office:

  • Port mirroring passive recording for SIP endpoints
  • SIPREC recording on Avaya Session Border Controller for Enterprise (SBCE)

Port mirroring

Avaya IP Office Call Recording

How it works

MiaRec uses unobtrusive packet sniffing technology to record calls on Avaya IP Office 500 platform. This technology allows to record calls in SIP protocol.

MiaRec captures RTP media and SIP signaling packets directly from network using the switch with port mirroring support.

Note, CTI Link Pro license is NOT required because MiaRec extracts caller-id information from network packets, which are sent by Avaya IP Office to IP phones.

Instructions

Connect Avaya IP Office 500 IP PBX through a network switch, which supports port mirroring (as shown on the network diagram). Configure port mirroring on that switch according to following instructions:

  • Each of ports connecting to Avaya IP Phone should be configured as a source for port mirroring session
  • MiaRec port should be configured as a destination for port mirroring session.

Such configuration will allow call recording on Avaya IP Office 500.

Requirements

Related articles:

SIPREC recording

Avaya IP Office + Avaya SBCE SIPREC call recording with MiaRec

How it works

MiaRec recording server is configured as a Session Recording Server (SRS) at Avaya Session Border Controller for Enterprise (SBCE). When call passes trough SBCE to SIP trunk, the call metadata and media are forked to recording server via SIPREC protocol. MiaRec decodes the data and archives on local storage.

More details about SIPREC-based recording for Avaya IP Office

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