Skip to main content
  • Products
    • Overview
    • Features
    • Screen Capture
    • Agent evaluation / score cards
    • Speech Analytics
    • Recording Announcement
    • Videos
    • Online demo
    • Quote
    • Download
  • Solutions
    • Businesses
    • Contact centers
    • Financial institutions
    • Healthcare
    • MiFID II compliance
    • Telecom service providers
    • Traders
  • Compatibility
    • AudioCodes
    • Avaya
    • BroadSoft
    • Cisco
    • Genband
    • IPC
    • Metaswitch
    • Oracle AcmePacket
    • SIPREC recording
    • Sonus
  • Documentation
    • User Guide
    • Administration Guide
    • Developer Guide
    • MiaRec v.3 (old) documentation
    • Resource library
    • Videos
  • Support
    • Submit a request
    • Check your existing requests
    • TeamViewer QuickSupport
  • Blog
  • Company
    • About MiaRec
    • Contact us
    • Our clients
    • Become a partner
    • News
    • Careers
    • Events

Table of Content

  • MiaRec v.3 (old) documentation
    • FAQ
      • Is this software or hardware?
      • Save audio files on a network drive
      • Supported operating systems
      • Supported VoIP protocols
      • What equipment do I need?
    • Installation
      • Installation checklist
      • Activate HASP dongle
      • Configuring users
      • History of changes
      • SaveCDRsForIgnoredCalls
      • Upgrade from v3 to v5+
      • Location for audio files
    • Backup/restore calls
      • Backup calls
      • Restore calls from backup
    • Live monitoring
    • MiaRec.ini configuration file
      • Advanced recording rules
        • Post-recording filters
        • Syntax of recording filter condition
      • E-mail notification
    • Troubleshooting
      • Most frequent issues
        • I hear only one side when I playback a call
        • It doesn't work as expected
      • I forgot password for web access
      • Partial record (license limit)
      • Update drivers for Network Interface Card (NIC)
      • Windows Event Log - monitoring status of MiaRec
      • Collecting network log
      • 802.1p support on Network Interface Card (NIC)
    • SOAP API
Home › MiaRec v.3 (old) documentation › Troubleshooting ›
 

Windows Event Log - monitoring status of MiaRec

In a case of error MiaRec writes detailed information to Windows Event Log.

Open Control Panel -> Administrative Tools -> Event Viewer and select Windows Logs -> Application.

When MiaRec service is started, it writes information about own version and number of licenses, which are installed on the server. See below screenshot for details:

MiaRec inside Event Viewer

Also MiaRec writes information about any errors. Examples of such errors:

  • Live monitoring doesn't work becaues port 554 is busy by other application
  • Some calls are not recorded because of not enough licenses
  • Audio file cannot be stored on a network drive because of write permission issues.

Windows Event Log contains also messages from PostgreSQL database. This is a database, which is used by MiaRec for storing call information.

See also:
  • E-mail notification
‹ Update drivers for Network Interface Card (NIC) up Collecting network log ›
  • Printer-friendly version
MiaRec, Inc. © 2020. All Rights Reserved. | Terms of Use | Privacy Statement | Cancellation Policy