- MiaRec v.3 (old) documentation
- FAQ
- Installation
- Backup/restore calls
- Live monitoring
- MiaRec.ini configuration file
- Troubleshooting
- SOAP API
It may be a number of reasons why MiaRec doesn't work as expected.
What symptoms do you have?
In order to record calls, you should connect your IP Phones through a Switch with port mirroring support.
See How it works.
Some firewalls may block voip traffic, which is sent from ip phones. They treat such traffic as unwanted.
Try to shutdown any firewall applications on your computer and check if MiaRec records your calls after that.
Below you will find instructions for some well-known firewalls:
If your firewall is not listed here, please, contact us at support@miarec.com and we will send you instructions for your firewall.
Describe in details:
Send e-mail to support@miarec.com and we will investigate the problem and send you further instructions.
Collect network log and send it to our support team for investigation of the issue.