- User Guide
- Accessing web interface
- Dashboard
- Call recordings views
- Playback call recordings
- Searching calls
- Advanced searching calls
- Add notes to calls
- Categorizing calls
- View multi-part calls
- Live monitoring
- On-demand recording
- Pause/resume recording
- Reports
- Change own password
- Agent evaluation
- Audit trail
- Confidential calls
- Custom fields
- File integrity check (watermark)
- Multi-language interface
Playback call recordings
Inline basic audio player
Click on the call list, and you will be able to see call details within a basic media player, which is right inside the call list.
Advanced audio player
Click on Open in new window and you will be able to to see detailed call information with an advanced audio player.
This visual audio presentation presents an easy way to detect periods of silence and talk-over within the conversation
