MiaRec supports custom fields, which may be used for storing any data, like order number, support ticket number, product name, call campaign, etc.
The custom fields may be displayed in call list (see below screenshot):
Additionally, customer field values are displayed in call details:
Users may use quick search or advanced search capability:
Authorized users can edit custom field values on call details page:
In order to create custom fields, navigate to menu Administration -> Customization -> Custom fields and click Add button. You can select field type (Text, Date or Option) and edit/search settings.