On-demand recording via Web portal
When agent is configured for on-demand recording, then he/she or authorized user (his/her supervisor) may activate/deactivate recording in real-time during a call.
If user decides during a call that he/she would like to keep recording, then a call recording will be stored in MiaRec from the very beginning of a call.
MiaRec supports look-back recording. The whole conversation will be stored in MiaRec even if user has made the decision to record a call at the very last second of a call.
In order to enable on-demand recording it is necessary:
- Change recording settings on agent's profile page from
- Grant agent or his/her supervisor permissions to trigger on-demand recording (see Role settings)
- During a call agent or his/her supervisor should select active call in MiaRec web interface and click
Open in new windowbutton. Inside the opened web-page he/she will be able to see on-demand controls as shown in below screenshot.