- User Guide
- Accessing web interface
- Dashboard
- Call recordings views
- Playback call recordings
- Searching calls
- Advanced searching calls
- Add notes to calls
- Categorizing calls
- View multi-part calls
- Live monitoring
- On-demand recording
- Pause/resume recording
- Reports
- Change own password
- Agent evaluation
- Audit trail
- Confidential calls
- Custom fields
- File integrity check (watermark)
- Multi-language interface
Pause/resume recording using Mitel phone
MiaRec integrates with Mitel 6800 series phones (previously known as Aastra) to provide pause/resume recording control using softkey for PCI compliance.
The photos below show Mitel 6867i phone integrated with MiaRec XML application in action.
Users can press Pause and Resume softkey buttons to temporary mute recording, for example, when customer speaks credit card number.
See also:
- Configure MiaRec phone services (Admin guide)