- User Guide
- Accessing web interface
- Dashboard
- Call recordings views
- Playback call recordings
- Searching calls
- Advanced searching calls
- Add notes to calls
- Categorizing calls
- View multi-part calls
- Live monitoring
- On-demand recording
- Pause/resume recording
- Reports
- Change own password
- Agent evaluation
- Audit trail
- Confidential calls
- Custom fields
- File integrity check (watermark)
- Multi-language interface
On-demand recording using Mitel phone
MiaRec integrates with Mitel 6800 series phones (previously known as Aastra) to provide on-demand recording control using softkeys.
The photos below show Mitel 6867i phone integrated with MiaRec XML application in action.
Mitel 6871i / MiaRec softkey integration
Users can press Record / No Record softkey buttons during a call to selectively record some calls (on-demand recording).
The following photo demonstrates "Recording" state. User can press "No Record" to disable recording.
The following photo demonstrates "Not Recording" state. User can press "Record" to enable recording.
See also:
- Configure MiaRec phone services (Admin guide)