Pause/resume recording using Cisco SPA series phone

Users may use their Cisco SPA series phones to pause/resume recording to comply with PCI requirements.

Soft key "MiaRec" is displayed on phone

Soft key MiaRec is displayed on Cisco SPA series phone when phone services are configured properly.

Recording controls (Pause/Resume soft keys)

Click the MiaRec phone services button to see the Recording controls screen. Press "Pause" softkey button to pause (mute) recording.

Press Resume button to resume (unmute) recording.

Login to MiaRec phone services from phone

When you access the MiaRec phone services the first time from the phone, then the login page is displayed (see the following screenshot). You need to provide the PIN to access the phone services. This is the same PIN as configured on your user profile in MiaRec web portal.

Possible errors

Error No call in progress

Error No call in progress means that MiaRec could not find the active call recording for the current phone. If there is a call in progress, but you still receive such error, then verify if your call is shown in MiaRec web portal.
Button Pause/Resume or Record/No Record is not shown.

Pause/Resume and Record/No Record buttons are not shown when your role profile does not have appropriate permissions. Ask an administrator to change permissions on your user's role profile.
Error Insufficient permissions

Error Insufficient permissions means that your user role profile does not have Phone services permission. Ask an administrator to change permissions on your user's role profile.