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Table of Content

  • User Guide
    • Accessing web interface
    • Dashboard
    • Call recordings views
    • Playback call recordings
    • Searching calls
    • Advanced searching calls
    • Add notes to calls
    • Categorizing calls
    • View multi-part calls
    • Live monitoring
    • On-demand recording
      • On-demand recording from Cisco phone
      • On-demand recording using Cisco SPA phone
      • On-demand recording using Mitel phone
      • On-demand recording using Polycom VVX phone
      • On-demand recording using Yealink phone
      • On-demand recording via Web portal
      • On-demand recording via API
    • Pause/resume recording
      • Pause/resume recording via Cisco phone
      • Pause/resume recording using Cisco SPA series phone
      • Pause/resume recording using Mitel phone
      • Pause/resume recording using Polycom VVX phone
      • Pause/resume recording using Yealink phone
      • Pause/resume recording via Web portal
      • Pause/resume recording via API
    • Reports
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Home › User Guide › Pause/resume recording ›
 

Pause/resume recording using Polycom VVX phone

Users may use their Polycom VVX phones to pause/resume recording to comply with PCI requirements.

  1. Soft key MiaRec is displayed on Polycom VVX phone when phone services are configured properly.

    MiaRec Phone Service on Polycom VVX phone

  2. Click the MiaRec phone services button to see the Recording controls window. Press "Pause" softkey button to pause (mute) recording.

    MiaRec Phone Service on Polycom VVX phone

  3. Press Resume button to resume (unmute) recording.

    MiaRec Phone Service on Polycom VVX phone

Login to MiaRec phone services from phone

When you access the MiaRec phone services from your phone the first time, the login page is displayed (see the following screenshot). You need to provide the PIN to access the phone services. This is the same PIN as configured on your user profile in MiaRec web portal.

MiaRec Phone Service on Polycom VVX phone

How to close MiaRec phone services screen

To exit the MiaRec phone services screen, click the More button a couple of times until you see the Exit button. See the following screenshot for details.

MiaRec Phone Service on Polycom VVX phone

Possible errors

  1. Error No call in progress

    MiaRec Phone Service on Polycom VVX phone

    Error No call in progress means that MiaRec could not find the active call recording for the current phone. If there is a call in progress, but you still receive such error, then verify if your call is shown in MiaRec web portal.

  2. Button Pause is not shown.

    MiaRec Phone Service on Polycom VVX phone

    Pause/Resume buttons are not shown when your role profile does not have appropriate permissions. Ask an administrator to change permissions on your user's role profile.

See also:

  • Configure MiaRec phone services (Admin guide)
‹ Pause/resume recording using Mitel phone up Pause/resume recording using Yealink phone ›
Tags:
  • Polycom
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