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Table of Content

  • User Guide
    • Accessing web interface
    • Dashboard
    • Call recordings views
    • Playback call recordings
    • Searching calls
    • Advanced searching calls
    • Add notes to calls
    • Categorizing calls
    • View multi-part calls
    • Live monitoring
    • On-demand recording
      • On-demand recording from Cisco phone
      • On-demand recording using Cisco SPA phone
      • On-demand recording using Mitel phone
      • On-demand recording using Polycom VVX phone
      • On-demand recording using Yealink phone
      • On-demand recording via Web portal
      • On-demand recording via API
    • Pause/resume recording
      • Pause/resume recording via Cisco phone
      • Pause/resume recording using Cisco SPA series phone
      • Pause/resume recording using Mitel phone
      • Pause/resume recording using Polycom VVX phone
      • Pause/resume recording using Yealink phone
      • Pause/resume recording via Web portal
      • Pause/resume recording via API
    • Reports
    • Change own password
    • Agent evaluation
    • Audit trail
    • Confidential calls
    • Custom fields
    • File integrity check (watermark)
    • Multi-language interface
Home › User Guide ›
 

Custom fields

MiaRec supports custom fields, which may be used for storing any data, like an order number, support ticket number, product name, call campaign, etc.

The custom fields may be displayed in call list (see below screenshot):

MiaRec custom fields

Additionally, customer field values are displayed in call details:

MiaRec custom fields

Users may use quick search or advanced search capability:

MiaRec custom fields

MiaRec custom fields

Authorized users can edit custom field values on call details page:

MiaRec custom fields

In order to create custom fields, navigate to menu Administration -> Customization -> Custom fields and click Add button. You can select field type (Text, Date or Option) and edit/search settings.

MiaRec custom fields

‹ Confidential calls up File integrity check (watermark) ›
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