- User Guide
- Accessing web interface
- Dashboard
- Call recordings views
- Playback call recordings
- Searching calls
- Advanced searching calls
- Add notes to calls
- Categorizing calls
- View multi-part calls
- Live monitoring
- On-demand recording
- Pause/resume recording
- Reports
- Change own password
- Agent evaluation
- Audit trail
- Confidential calls
- Custom fields
- File integrity check (watermark)
- Multi-language interface
Custom fields
MiaRec supports custom fields, which may be used for storing any data, like an order number, support ticket number, product name, call campaign, etc.
The custom fields may be displayed in call list (see below screenshot):
Additionally, customer field values are displayed in call details:
Users may use quick search or advanced search capability:
Authorized users can edit custom field values on call details page:
In order to create custom fields, navigate to menu Administration -> Customization -> Custom fields and click Add button. You can select field type (Text, Date or Option) and edit/search settings.
