- User Guide
- Accessing web interface
- Dashboard
- Call recordings views
- Playback call recordings
- Searching calls
- Advanced searching calls
- Add notes to calls
- Categorizing calls
- View multi-part calls
- Live monitoring
- On-demand recording
- Pause/resume recording
- Reports
- Change own password
- Agent evaluation
- Audit trail
- Confidential calls
- Custom fields
- File integrity check (watermark)
- Multi-language interface
Audit trail
Navigate to menu Administration -> Maintenance -> Audit Trail to see the audit log. You can filter messages by many parameters, as follows:
- Date of action
- Initiator (user that performed the logged action)
- Resource that is associated with the logged action, for example, "call", "user", "group", etc.
- Action such as "create", "update", "delete", "change password", etc.
Additionally, you can search inside DATA field of audit log message.
To view details of audit trail message, click on the "View" button and you will see the associated data. For example, you will see which fields have been modified in "Update" action:
Additionally, when you view call details, user profile, or any other resource, you will be able to see all audit log messages associated with that particular object:
