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Table of Content

  • User Guide
    • Accessing web interface
    • Dashboard
    • Call recordings views
    • Playback call recordings
    • Searching calls
    • Advanced searching calls
    • Add notes to calls
    • Categorizing calls
    • View multi-part calls
    • Live monitoring
    • On-demand recording
      • On-demand recording from Cisco phone
      • On-demand recording using Cisco SPA phone
      • On-demand recording using Mitel phone
      • On-demand recording using Polycom VVX phone
      • On-demand recording using Yealink phone
      • On-demand recording via Web portal
      • On-demand recording via API
    • Pause/resume recording
      • Pause/resume recording via Cisco phone
      • Pause/resume recording using Cisco SPA series phone
      • Pause/resume recording using Mitel phone
      • Pause/resume recording using Polycom VVX phone
      • Pause/resume recording using Yealink phone
      • Pause/resume recording via Web portal
      • Pause/resume recording via API
    • Reports
    • Change own password
    • Agent evaluation
    • Audit trail
    • Confidential calls
    • Custom fields
    • File integrity check (watermark)
    • Multi-language interface
Home › User Guide ›
 

Audit trail

Navigate to menu Administration -> Maintenance -> Audit Trail to see the audit log. You can filter messages by many parameters, as follows:

  • Date of action
  • Initiator (user that performed the logged action)
  • Resource that is associated with the logged action, for example, "call", "user", "group", etc.
  • Action such as "create", "update", "delete", "change password", etc.

Additionally, you can search inside DATA field of audit log message.

MiaRec audit trail

To view details of audit trail message, click on the "View" button and you will see the associated data. For example, you will see which fields have been modified in "Update" action:

MiaRec audit trail

Additionally, when you view call details, user profile, or any other resource, you will be able to see all audit log messages associated with that particular object:

MiaRec audit trail

‹ Agent evaluation up Confidential calls ›
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