- User Guide
- Accessing web interface
- Dashboard
- Call recordings views
- Playback call recordings
- Searching calls
- Advanced searching calls
- Add notes to calls
- Categorizing calls
- View multi-part calls
- Live monitoring
- On-demand recording
- Pause/resume recording
- Reports
- Change own password
- Agent evaluation
- Audit trail
- Confidential calls
- Custom fields
- File integrity check (watermark)
- Multi-language interface
Searching calls
MiaRec allows for an easy search of calls by utilizing different parameters, such as:
- Date range
- User or Group name
- Any text. The entered text is searched within caller/called phone number, name fields, and call notes.
See also Advanced searching calls