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Table of Content

  • Administration Guide
    • Hardware requirements
      • Overview
      • All-in-one server
      • Decoupled architecture
      • Decoupled with GEO-redundancy
      • Disk space requirements
    • Installation
      • Ansible-based installation on Linux
        • Overview
        • 1. Prepare controller host
        • 2. Prepare target hosts
        • 3. Configure deployment
        • 4. Run playbooks
        • 5. Verify MiaRec operation
      • VMWare OVA template-based installation
      • Deploying MiaRec on Amazon AWS (up to 2,000 users)
        • 1. Network architecture
        • 2. Create VPC
        • 3. Create EC2 instances
        • 4. Configure Elastic IP address
        • 5. Install MiaRec software on EC2 instance
        • 6. Configure Route 53 DNS Failover for web traffic
        • 7. Configure DNS SRV for SIPREC traffic
        • 8. Configure SIPREC recording
        • 9. Configure automatic file relocation to Amazon S3
        • 10. Configure MiaRec replication
        • 11. Configure HTTPS for web server
        • 12. Configure CloudWatch monitoring
        • 13. Disaster recovery plan
      • Installation on Windows
        • Install MiaRec software
    • Update
      • Ansible-based update on Linux
      • Migrate from manual to Ansible-based setup
    • Post-installation tasks
      • Firewall configuration
      • Enable HTTPS for MiaRec Web portal
        • Setup free SSL certificate for MiaRec using Let's Encrypt (Ubuntu 14.04)
        • Setup free SSL certificate for MiaRec using Let's Encrypt (Centos 6/7)
        • Setup SSL certificate for MiaRec Web portal on Centos
    • Phone system integration
      • Avaya Aura call recording
        • Avaya TSAPI DMCC recording
          • 1. Introduction
          • 2. Configure Avaya Communication Manager
          • 3. Configure Avaya Application Enablement Services
          • 4. Configure MiaRec Call Recording System
          • 5. Verification and Troubleshooting
          • 6. Additional references
        • Avaya TSAPI passive recording
          • 1. Introduction
          • 2. Network Configuration
          • 3. Configure Avaya Communication Manager
          • 4. Configure Avaya Application Enablement Services
          • 5. Configure MiaRec Call Recording System
          • 6. Verification
          • 7. Additional references
      • Avaya SBCE SIPREC call recording
        • 01. How it works
        • 02. Access Avaya SBCE web interface
        • 03. Add Server Configuration Profile
        • 04. Add Routing Profile for Recording Server
        • 05. Define Application Rules
        • 06. Define Media Rules
        • 07. Configure UCID
        • 08. Define End Point Policy Group
        • 09. Define Session Policies
        • 10. Define Session Flows
        • 11. Define Server Flows
        • 12. Configure MiaRec SIPREC recordging interface
      • Broadsoft call recording
        • Broadsoft SIPREC recording
      • Cisco CUBE SIPREC call recording
        • Cisco CUBE SIPREC configuration
        • MiaRec SIPREC configuration
      • Cisco UCM call recording
        • Cisco active recording (Built-in-Bridge)
          • Overview
          • Cisco phones supporting Built-in-Bridge feature
          • Configure CUCM
            • Create SIP profile for recorder
            • Create SIP Trunk Security Profile
            • Create a SIP Trunk that points to the recorder
            • Create a recording profile
            • Create a route pattern/group for the recorder
              • Single server configuration
              • Multiple servers configuration
            • Enable Built-in-Bridge for all phones (optional)
            • Codecs configuration
          • Configure phones
            • Enable Built-in-Bridge on per-phone basis
            • Enable recording for a line appearance
          • Configure MiaRec
          • Configure firewall
          • Optional configuration
            • Configure tones for recording (optional)
            • [Howto] Configure SIP/TLS for SIP Trunk (optional)
        • Cisco phone services
      • Cisco UCM recording announcement
        • Overview
        • Installation guide
          • Player - Configuration
          • CUCM - SIP profile
          • CUCM - SIP Trunk Security Profile
          • CUCM - SIP Trunk
          • CUCM - Route pattern
          • CUCM - Built-in-Bridge (system level)
          • CUCM - TAPI user
          • Controller - Cisco TAPI TSP driver
          • Controller - Verify TAPI configuration
          • Controller - Configuration
      • Metaswitch call recording
        • Metaswitch SIPREC configuration
        • MiaRec configuration for Metaswitch call recording
        • Ignore Metaswitch internal redirect numbers
        • Automatic user provisioning
        • High availability configuration
          • SIPREC auto-failover configuration
            • Configure SIPREC auto-failover for a CFS-Perimeta-MiaRec connection
            • Configure SIPREC auto-failover for a direct CFS-MiaRec connection
        • Softkey integration with Polycom VVX (Metaswitch platform)
        • User authentication using Metaswitch CommPortal
      • Soft key integration with phones
        • Overview - Soft keys on IP phones
        • Configure MiaRec phone services
        • Integration with Cisco SPA and 3PCC series phones
        • Integration with Mitel/Aastra phones
        • Integration with Polycom VVX series phones
        • Integration with Yealink phones
        • Softkey integration with Cisco 7900, 7800 and 8800 series phones
          • Overview
          • Create MiaRec IP Phone Service
          • Subscribe each phone to MiaRec phone service
    • User management
      • Understanding user roles and permissions
      • Roles
      • Groups
      • Users
      • Associating calls with users
      • Configuring LDAP integration
      • Multi-tenancy
        • Enable multi-tenancy in MiaRec
        • Understanding multi-tenancy
        • Add tenant
    • Storage management
      • Audio file encryption
        • File encryption overview
        • Configuration check-list
        • Create new encryption key
        • Import encryption key
        • Export encryption key
        • Grant access to encryption key
        • Enable file encryption
        • Export of the encrypted files
      • Audio settings
      • Backup and restore
        • Backup call recordings
        • Restore call recordings
      • Location for audio files
        • File name format
        • Time formatting inside file name
      • Replication
        • MiaRec multi-master asynchronous replication
        • Use cases for replication
        • Configuring target server (recipient)
        • Configuring replication server (sender)
      • Retention policy
    • Customization
      • Calls list layout
      • Timezone settings
      • Translate MiaRec to other language
    • Maintenance
      • Troubleshooting
        • Log files
        • MiaRec recorder trace
      • Increase/expand an EXT4 filesystem in RHEL 6 / CentOS 6
      • Increase/expand an XFS filesystem in RHEL 7 / CentOS 7
      • License
      • Performance Monitoring
    • Speech Analytics
      • How it works - Speech Analytics
      • Set up Google Cloud Speech API
      • Create Google Cloud Storage bucket
      • MiaRec configuration
    • MiaRec Architecture
    • Screen Recording
      • How it works
      • Configure licensing
      • Configure storage
      • Configure screen recording settings
      • Generate secure token
        • A single-tenant configuration - generate token
        • A multi-tenant configuration - generate token
      • Install client application
      • Authorize new workstations
      • Configure users for screen recording
      • Verify screen recording
      • Troubleshooting
        • Troubleshooting on client side
        • Troubleshooting on server side
      • Deploy Screen Capture Client with Windows Group Policy
        • Create a Transform (MST) file
        • Put the MSI and MST files in a file share
        • Create a new GPO
    • Security
      • PCI scanners and false positives
      • Security hardening for Apache web server
    • High availability
      • Overview
      • High availability for BroadWorks SIPREC recording
      • High availability for Cisco Built-in-bridge recording
Home › Administration Guide › Phone system integration › Avaya Aura call recording › Avaya TSAPI DMCC recording ›
 

4. Configure MiaRec Call Recording System

This section presents configuration steps for MiaRec call recording system. It is assumed that MiaRec is already installed on the server. The procedures include the following areas:

  • Install AES TSAPI Client
  • Administer MiaRec TSAPI link to AES
  • Administer MiaRec DMCC link to AES

4.1. Install AES TSAPI Client

Download Application Enablement Services TSAPI Client from http://support.avaya.com

Install it on MiaRec server. During installation enter the IP address of the Avaya AES server in the Host Name or IP Address field, retaining the default port of 450 (see below screenshot). Click on Add to List and then Next to finish installation.

Avaya AES TSAPI Client install

4.2. Administer MiaRec DMCC settings

Navigate in the MiaRec web interface to Administration -> System -> Recording Interfaces and click Configure link for Avaya DMCC interface.

MiaRec DMCC settings

In the Configure Recording Interface (Avaya DMCC) screen, configure the following settings:

  • Option Enable should be checked
  • Option AES server should point to HOST:PORT of AES server, where the HOST is an ip-address or DNS name of the Application Enablement Services server and the PORT is DMCC port obtained in the Section 3.7. Configure DMCC port
  • Option Use SSL should be checked when Encrypted DMCC port is used for connection to AES server
  • Option DMCC login and "DMCC password** should be set to the credentials of CTI user created in Section 3.6. Administer CTI user for MiaRec.
  • Option SwitchName should be set the hostname of Communication Manager used to register DMCC virtual softphone against to
  • Retain default settings for other values

MiaRec DMCC settings

4.3. Administer MiaRec TSAPI settings

Navigate in the MiaRec web interface to Administration -> System -> Recording Interfaces and click Configure link for Avaya TSAPI interface.

MiaRec DMCC settings

In the Configure Recording Interface (Avaya TSAPI) screen, configure the following settings:

  • Option Enable should be checked
  • Option TSAPI Link should point to the obtained TLink in the Section 3.5. Obtain Tlink name.
  • Option TSAPI login and "TSAPI password** should be set to the credentials of CTI user created in Section 3.6. Administer CTI user for MiaRec.
  • Option Media Source should be set to DMCC
  • Option Monitored phones should list all recorded extensions, comma-separated. A range of extensions is supported, like 3000-3100, 5001, 5002
  • Option Monitored ACD Splits should list all ACDs, which the recorded users may login to. MiaRec monitors ACDs for login/logout events. A range value is supported, like 4900-49100, 55000, 56000
  • Option Ignore dialing phase could be enabled to avoid recording of initial dialing phase of the outgoing call scenario
  • Retain default settings for other values

MiaRec DMCC settings

‹ 3. Configure Avaya Application Enablement Services up 5. Verification and Troubleshooting ›
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