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Administration Guide
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Installation
Child pages
Ansible-based installation on Linux
VMWare OVA template-based installation (for testing)
Deploying MiaRec on Amazon AWS (up to 2,000 users)
Installation on Windows
‹ Disk space requirements
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Ansible-based installation on Linux ›
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Table of Content
Administration Guide
Hardware requirements
Overview
All-in-one server
Decoupled architecture
Decoupled with GEO-redundancy
Disk space requirements
Installation
Ansible-based installation on Linux
Overview
1. Prepare controller host
2. Prepare target hosts
3. Configure deployment
4. Run playbooks
5. Verify MiaRec operation
VMWare OVA template-based installation (for testing)
Deploying MiaRec on Amazon AWS (up to 2,000 users)
1. Network architecture
2. Create VPC
3. Create EC2 instances
4. Configure Elastic IP address
5. Install MiaRec software on EC2 instance
6. Configure Route 53 DNS Failover for web traffic
7. Configure DNS SRV for SIPREC traffic
8. Configure SIPREC recording
9. Configure automatic file relocation to Amazon S3
10. Configure MiaRec replication
11. Configure HTTPS for web server
12. Configure CloudWatch monitoring
13. Disaster recovery plan
Installation on Windows
Install MiaRec software
Configuring NIC for passive recording (port mirroring)
Firewall configuration
AVG Internet Security
BitDefender Internet Security
ESET Smart Security 4
Update
Ansible-based update on Linux
Migrate from manual to Ansible-based setup
Post-installation tasks
Enable HTTPS for MiaRec Web portal
Setup free SSL certificate for MiaRec using Let's Encrypt (Ubuntu 14.04)
Setup free SSL certificate for MiaRec using Let's Encrypt (Centos 6/7)
Setup SSL certificate for MiaRec Web portal on Centos
Phone system integration
Avaya call recording setup
Avaya TSAPI DMCC recording
1. Introduction
2. Configure Avaya Communication Manager
3. Configure Avaya Application Enablement Services
4. Configure MiaRec Call Recording System
5. Verification and Troubleshooting
6. Additional references
Avaya TSAPI passive recording
1. Introduction
2. Network Configuration
3. Configure Avaya Communication Manager
4. Configure Avaya Application Enablement Services
5. Configure MiaRec Call Recording System
6. Verification
7. Additional references
Broadsoft call recording setup
Broadsoft SIPREC recording
Cisco call recording setup
Cisco active recording (Built-in-Bridge)
Overview
Cisco phones supporting Built-in-Bridge feature
Configure CUCM
Create SIP profile for recorder
Create SIP Trunk Security Profile
Create a SIP Trunk that points to the recorder
Create a recording profile
Create a route pattern/group for the recorder
Single server configuration
Multiple servers configuration
Enable Built-in-Bridge for all phones (optional)
Codecs configuration
Configure phones
Enable Built-in-Bridge on per-phone basis
Enable recording for a line appearance
Configure MiaRec
Configure firewall
Optional configuration
Configure tones for recording (optional)
[Howto] Configure SIP/TLS for SIP Trunk (optional)
Cisco phone services
Metaswitch call recording setup
Metaswitch SIPREC configuration
MiaRec configuration for Metaswitch call recording
Ignore Metaswitch internal redirect numbers
Automatic user provisioning
User authentication using Metaswitch CommPortal
Recording announcement service for Cisco
Overview
Installation guide
Player - Configuration
CUCM - SIP profile
CUCM - SIP Trunk Security Profile
CUCM - SIP Trunk
CUCM - Route pattern
CUCM - Built-in-Bridge (system level)
CUCM - TAPI user
Controller - Cisco TAPI TSP driver
Controller - Verify TAPI configuration
Controller - Configuration
Soft key integration with phones
Overview - Soft keys on IP phones
Configure MiaRec phone services
Integration with Cisco SPA series phones
Integration with Mitel/Aastra phones
Integration with Polycom VVX series phones
Integration with Yealink phones
Softkey integration with Cisco 7900, 7800 and 8800 series phones
Overview
Create MiaRec IP Phone Service
Subscribe each phone to MiaRec phone service
User management
Understanding user roles and permissions
Roles
Groups
Users
Associating calls with users
Configuring LDAP integration
Multi-tenancy
Enable multi-tenancy in MiaRec
Understanding multi-tenancy
Add tenant
Storage management
Audio file encryption
File encryption overview
Configuration check-list
Create new encryption key
Import encryption key
Export encryption key
Grant access to encryption key
Enable file encryption
Backup encrypted files
Audio settings
Backup and restore
Backup call recordings
Restore call recordings
Location for audio files
File name format
Time formatting inside file name
Replication
MiaRec multi-master asynchronous replication
Use cases for replication
Configuring target server (recipient)
Configuring replication server (sender)
Retention policy
Customization
Calls list layout
Timezone settings
Translate MiaRec to other language
Maintenance
Troubleshooting
Log files
MiaRec recorder trace
Increase/expand an EXT4 filesystem in RHEL 6 / CentOS 6
Increase/expand an XFS filesystem in RHEL 7 / CentOS 7
License
Performance Monitoring
Speech Analytics
How it works - Speech Analytics
Set up Google Cloud Speech API
Create Google Cloud Storage bucket
MiaRec configuration
MiaRec Architecture
Screen Recording
How it works
Configure licensing
Configure storage
Configure screen recording settings
Generate secure token
A single-tenant configuration - generate token
A multi-tenant configuration - generate token
Install client application
Authorize clients
Verify screen recording
Troubleshooting
Troubleshooting on client side
Troubleshooting on server side
Deploy Screen Capture Client with Windows Group Policy
Create a Transform (MST) file
Put the MSI and MST files in a file share
Create a new GPO
High availability
Overview
High availability for BroadWorks SIPREC recording
High availability for Cisco Built-in-bridge recording