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11. Define Server Flows

The End Point Server Flows allow calls to be recorded by MiaRec when they are passing through Avaya SBCE to the Service Provider’s SIP Trunk. Navigate to Device Specific Setting -> End Point Flows -> Server Flows.

Create two Server Flows for MiaRec, one to record calls coming in from Service Provider’s SIP Trunking service and another for calls coming in from Session Manager.

Avaya SBCE SIPREC configuration

Server flow 1. SIP Trunk -> Session Manager, i.e. inbound calls

Configure:

  • For Server Configuration select the one created in Step 3.
  • For Received Interface select the one used towards Service Provider for SIP Trunk
  • For Signaling Interface select the one used towards Session Manager for SIP signaling
  • For Media Interface select the one used towards Session Manager for RTP media
  • For Endpoint Policy Group select the one created in Step 8
  • For Routing Profile select default i.e. Routing profile without any IP address
  • For Topology Hiding select None. The SBC will send the same information it sends to SM based on the TH set in the SM server flow.

Avaya SBCE SIPREC configuration

Server flow 2. Session Manager -> SIP Trunk, i.e. outbound calls

This server flow is similar to the previous one, but for reverse call direction, outbound call through Service Provider's SIP Trunk. The Received Interface, Signaling Interface and Media Interface are reversed.

Configure:

  • For Server Configuration select the one created in Step 3.
  • For Received Interface select the one used towards Session Manager for SIP signaling
  • For Signaling Interface select the one used towards Service Provider for SIP signaling
  • For Media Interface select the one used towards Service Provider for RTP media
  • For Endpoint Policy Group select the one created in Step 8
  • For Routing Profile select default i.e. Routing profile without any IP address
  • For Topology Hiding select None. The SBC will send the same information it sends to SM based on the TH set in the SM server flow.

Avaya SBCE SIPREC configuration

Server flow 3. Remote worker calls.

If Remote Workers connect to SBCE via external network interface different from the Service Provider's SIP Trunk, then an additional server flow is required to record Remote Worker calls:

  • For Server Configuration select the one created in Step 3.
  • For Received Interface select the one used towards Remote Workers
  • For Signaling Interface select the one used towards Session Manager for SIP signaling
  • For Media Interface select the one used towards Session Manager for RTP media
  • For Endpoint Policy Group select the one created in Step 8
  • For Routing Profile select default i.e. Routing profile without any IP address
  • For Topology Hiding select None. The SBC will send the same information it sends to SM based on the TH set in the SM server flow.

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