Multiple servers configuration

How it works

Cisco Built-in-Bridge redundant recorder

Each recording server in Cisco UCM is configured as a separate SIP Trunk. Cisco UCM will failover automatically from the primary recording server to the secondary in case of failure.

Create a new Route Group

Use the Call Routing > Route/Hunt > Route Group menu option in Cisco Unified Communications Manager Administration to create a route group for the MiaRec SIP trunk:

  • Assign the previously created SIP trunk(s) to this route group at the Find Device to Add to Route Group pane. Select the desired SIP trunk(s) and click on the Add to Route Group button.
  • Set the Distribution Algorithm setting to Top Down. Note, the Circular algorithm is not suitable for call recording SIP Trunk because it causes CUCM to send one side of audio one recorder and another side to another recorder (during playback, you will hear one side of conversation).

Reoute Pattern Configuration

Create a new route list

Select Call Routing > Route/Hunt > Route List menu item and click on the Add New button.

  • Select the appropriate Cisco Unified Communications Manager Group and click on the Save button.
  • Click on the Add Route Group button at the Route List Member Information panel.
  • Select the previously created route group at the Route Group setting, then click Save.
  • At the Route List Configuration page click on the Save button.

Create a new route pattern

Route Pattern should match to the Recording Destination Address in the previously created recording profile:

  • Set Route partition to the partition that includes the user phones.
  • In Gateway/Route List select the route list of which the recorder is a member.

Reoute Pattern Configuration