How it works - Speech Analytics

MiaRec automatically uploads audio files to the Google Cloud Speech service for transcription.

Once transcription is completed, the results are shown in the call details.

The screenshot below shows transcription, a textual representation of the conversation

When you playback the recording, the transcript is automatically highlighted at that position (see the yellow background in the following screenshot). Click on any word in the transcription and the audio player will fast forwarded to that location.

MiaRec Speech Analytics

You can use "Advanced Search" page to locate recording with a particular keyword or transcription text.

MiaRec Speech Analytics

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