Overview

MiaRec integrates with Cisco phone services to provide the following features:

  • On-demand recording Agents may use their Cisco phones to switch on/off recording for the current call.

  • Pause/resume recording Agents may use their Cisco phones to pause recording for short period of time. For example, when processing credit card transactions over the phone, an agent may pause recording before a customer says critical credit card information. Such features allows to comply with PCI requirements.

Control MiaRec recording from Cisco softphone

MiaRec phone services on Cisco phone

Control MiaRec recording from Cisco hardware phone

Requirements:

  • Cisco phone with XML phone services support