CUCM - TAPI user

You must first create the application user who is capable of monitoring and controlling phones.

Navigate in Cisco Unified CM Administration web portal to the menu User Management -> Application User and click Add New button to create new user account.

Add application user

In the list Available Devices select the devices, which state should be monitored by MiaRec announcement controller and click arrow V to move such devices to the list Controlled Devices.

In case of Extension Mobility, you can use CTI Controlled Device Profiles instead of Controlled Devices list.

Add application user

In the section Permissions Information click the Add to Access Control Group button to select permissions for application user.

Add application user

In the new pop-up window select the following required options:

  • Standard CTI Allow Control of All Devices
  • Standard CTI Allow Control of Phones supporting Connected Xfer and conf
  • Standard CTI Allow Control of Phones supporting Rollover Mode
  • Standard CTI Enabled

Other options are not required.

Add application user

Save the settings of new application user.