Pause/resume recording using Polycom VVX phone

Users may use their Polycom VVX phones to pause/resume recording to comply with PCI requirements.

  1. Soft key MiaRec is displayed on Polycom VVX phone when phone services are configured properly.

    MiaRec Phone Service on Polycom VVX phone

  2. Click the MiaRec phone services button to see the Recording controls window. Press "Pause" softkey button to pause (mute) recording.

    MiaRec Phone Service on Polycom VVX phone

  3. Press Resume button to resume (unmute) recording.

    MiaRec Phone Service on Polycom VVX phone

Login to MiaRec phone services from phone

When you access the MiaRec phone services from your phone the first time, the login page is displayed (see the following screenshot). You need to provide the PIN to access the phone services. This is the same PIN as configured on your user profile in MiaRec web portal.

MiaRec Phone Service on Polycom VVX phone

How to close MiaRec phone services screen

To exit the MiaRec phone services screen, click the More button a couple of times until you see the Exit button. See the following screenshot for details.

MiaRec Phone Service on Polycom VVX phone

Possible errors

  1. Error No call in progress

    MiaRec Phone Service on Polycom VVX phone

    Error No call in progress means that MiaRec could not find the active call recording for the current phone. If there is a call in progress, but you still receive such error, then verify if your call is shown in MiaRec web portal.

  2. Button Pause is not shown.

    MiaRec Phone Service on Polycom VVX phone

    Pause/Resume buttons are not shown when your role profile does not have appropriate permissions. Ask an administrator to change permissions on your user's role profile.

See also: