Configure phones

Enable Built-in-Bridge on per-phone basis

Note, Built-in-Bridge option may be configured clusterwide for all phones.

Use the Device > Phone menu option in Cisco Unified Communications Manager Administration to enable Built-in-Bridge option.

The following figure illustrates turning on the IP phone Built-in-Bridge to allow monitoring or recording.

Enable Built-in-Bridge

Enable recording for a line appearance

Use the Device > Phone menu option in Cisco Unified Communications Manager Administration to configure line appearance of particular phone.

  • To enable recording of an agent, set the Recording Option in the line appearance of the agent to one of the following options:

    • Automatic Call Recording Enabled
    • Selective Call Recording Enabled
  • In the Recording Profile option select the previously created recording profile from the drop-down list box

The following figure illustrates enabling recording for a line appearance.

Line configuration