Agent evaluation

Agent Evaluation module provides contact center managers a tool to evaluate and monitor agent performance.


Prerequisites:

To evaluate an agent, select a call recording and click "Evaluate" button in call details:

MiaRec Reporting

Select which evaluation form to use for this call:

MiaRec Reporting

Listen to call recording and answer questions in this evaluation form. Once all questions have been answered, this call will be scored from 0 to 100 points.

MiaRec Reporting