Multi-tenancy

Enable multi-tenancy in MiaRec

In MiaRec web portal navigate to Administration -> System Configuration -> Advanced Settings. Click on Edit settings and change Multitenancy settings from disabled to enabled.

Now you should be able to see Tenants configuration inside administration interface.

Understanding multi-tenancy

MiaRec supports a multi-tenant configuration. Multi-tenancy involve an architecture where a single package application can serve multiple customers. Each and every client or company that is created under such multi tenant architecture is referred to as a tenant. A multi-tenant software enables users to setup separate tenant partitions where one tenant cannot have access to the configurations or data of other tenants.

Who should use a multi-tenant configuration?

Multi-tenancy is the best suited for service provides and/or BPO contact centers, who record calls on behalf of other business organizations.

How it works

Each and every tenant has own set of users, groups, roles, and extensions. Tenant users have access to data only within boundaries of own tenant account. Tenant's data is isolated from each other.

MiaRec provides self-service capability to tenants. For example, tenant administrator may reset own users' passwords, modify role permissions, move existing user into another group, etc.

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Frequently asked questions

  1. How call recordings are associated with tenant?

    Each tenant has a pre-configured set of extensions. MiaRec uses this data to automatically associate calls to users.

  2. Can tenant administrator change own extensions?

    No. The extensions are configured by system administrator. The tenant administrator may only re-allocate available extension from one user to another.

  3. Is it required to give tenants an access to admin interface?

    No, it is not required. It's possible to create tenant users with read-only access to MiaRec web-portal and skip creation of tenant administrator role.

Add tenant

To create a new tenant account navigate to Administration -> Users Management -> Tenants and complete the following steps:

  1. Create new tenant account
  2. Create at least one group. For example, "Users".
  3. Create at least one role with appropriate permissions. For example, "Agent role". Optionally, you may create tenant admin account who will be able to manage own tenant users (reset users passwords, edit role permissions, create new groups, etc).
  4. Create users and assign extensions to them.

Extension in MiaRec is a "phone number", "phone name" and/or "broadworks user ID". If you are using Broadworks platform, then it is recommended to enter your users' broadworks ID's as extensions. For other platforms it is recommended to use users phone number as an extension. Using of phone name is recommended in cases when multiple users share the same extension and only the phone name part is unique.

Tenant view