On-demand recording

On-demand recording from Cisco phone

Agents may use their Cisco IP phones to enable or disable recording during a call and pause or resume the recording to comply with PCI requirements.

MiaRec phone services on Cisco phone

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On-demand recording using Cisco SPA phone

MiaRec integrates with Cisco SPA serice phones to provide on-demand recording control using softkey.

The photos below show example of Cisco SPA 504G with MiaRec XML application in action.

MiaRec Phone Service on Cisco SPA series phone

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On-demand recording using Mitel phone

MiaRec integrates with Mitel 6800 series phones (previously known as Aastra) to provide on-demand recording control using softkeys.

The photos below show Mitel 6867i phone integrated with MiaRec XML application in action.

Mitel MiaRec softkey

Mitel 6871i / MiaRec softkey integration

Users can press Record / No Record softkey buttons during a call to selectively record some calls (on-demand recording).

The following photo demonstrates "Recording" state. User can press "No Record" to disable recording.

Mitel on-demand recording softkey

The following photo demonstrates "Not Recording" state. User can press "Record" to enable recording.

Mitel on-demand recording softkey

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On-demand recording using Polycom VVX phone

MiaRec integrates with Polycom VVX series phones to provide on-demand recording control using softkey.

The photos below show example of Polycom VVX 400 phone with MiaRec XML application in action.

MiaRec Phone Service on Polycom VVX phone

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On-demand recording using Yealink phone

MiaRec integrates with Yealink phones to provide on-demand recording control using softkey.

The photos below show example of Yealink T46S and T48S with MiaRec XML application in action

Yealink T46S / MiaRec softkey integration

Users can press Record / No Record softkey buttons during a call to selectively record some calls (on-demand recording).

The following photo demonstrates "Recording" state. User can press "No Record" to disable recording.

Yealink on-demand recording softkey

The following photo demonstrates "Not Recording" state. User can press "Record" to enable recording.

Yealink on-demand recording softkey

Yealink T48S / MiaRec softkey integration

Yealink on-demand recording softkey

Yealink on-demand recording softkey

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On-demand recording via Web portal

When an agent is configured for on-demand recording, then he/she or authorized user (his/her supervisor) may activate/deactivate recording in real-time during a call.

MiaRec On Demand Recording

If the user decides during a call that he/she would like to keep recording, then a call recording will be stored in MiaRec from the very beginning of a call.

MiaRec supports look-back recording. The whole conversation will be stored in MiaRec, even if the user has made the decision to record a call at the very last second of a call.

In order to enable on-demand recording:

  1. Change recording settings on agent's profile page from always record to on-demand.
  2. Grant agent or his/her supervisor permissions to trigger on-demand recording (see Role settings)
  3. During a call, an agent or his/her supervisor should select active call in MiaRec web interface and click Open in new window button. Inside the opened web-page he/she will be able to see on-demand controls as shown in the screenshot below.

On-demand recording via API

MiaRec provides SOAP API, which may be used by a third-party application to control on-demand recording.

Check our developer documentation for details.