It doesn't work as expected

It may be a number of reasons why MiaRec doesn't work as expected.

What symptoms do you have?

  • Symptom 1. It doesn't record calls at all. When you make a call, MiaRec shows nothing.
  • Symptom 2. MiaRec records call, but you can only hear one side of the conversation.
  • Symptom 3. MiaRec records call, but each party is stored in a separate file.

Symptom 1. It doesn't record calls at all. When you make a call, MiaRec shows nothing.

Check if you correctly installed a Switch with port mirroring

In order to record calls, you should connect your IP Phones through a Switch with port mirroring support.

See How it works.

Check if you have any firewall applications on your computer, like ZoneAlarm, etc.

Some firewalls may block voip traffic, which is sent from ip phones. They treat such traffic as unwanted.

Try to shutdown any firewall applications on your computer and check if MiaRec records your calls after that.

Below you will find instructions for some well-known firewalls:

If your firewall is not listed here, please, contact us at support@miarec.com and we will send you instructions for your firewall.

Send us details of your network

Describe in details:

  • all nework devices you have and how they are connected between each other.
  • operating system
  • name of voip service provider

Send e-mail to support@miarec.com and we will investigate the problem and send you further instructions.

Symptom 2. MiaRec records call, but you can only hear one side of the conversation.

Read: I hear only one side when I playback a call

Symptom 3. MiaRec records call, but each party is stored in separate files.

Collect network log and send it to our support team for investigation of the issue.