Partial record (license limit)

"Partial record (license limit)" means one of the following:

  • Either you have more concurrent calls than your license allows to record
  • Or you use an evaluation license, which allows you to record only first 2 minutes of every call

Partial record (license limit)

Audio for such partially recorded calls is not stored on disk (when an evaluation license is used, then only first 2 minutes are stored on disk).

To fix this issue you need to purchase appropriate number of recording licenses.