Call Recording: 5 ways your company can benefit

Call Recording for Businesses

Companies are using call recording in a variety of innovative ways, to address a variety of business needs, including legal documentation and protection, order verification, dispute resolution, and customer-service enhancement. It’s also great for training and supervising new employees and generating sales leads. Always an essential tool in the contact-center industry, call recording has proven itself useful in a wide variety of business environments.

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HIPAA compliance for contact centers


HIPAA compliance for contact centers has been an important issue for every healthcare organization since legislation relating to the security of protected health information (PHI) was enacted in the Health Insurance Portability and Accountability Act (HIPAA) in 2013.

HIPAA affects all types of healthcare providers, such as hospitals, physicians, dental offices, pharmacies, as well as healthcare clearinghouses and health insurers.

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New revenue opportunities for Service Providers


The hosted telephony market is becoming increasingly competitive, as businesses in North America and worldwide turn to hosted IP telephony and unified communications services. Call recording services offers Service Providers opportunities for new revenue streams and new ways to differentiate themselves from their competitors.

Businesses are increasingly choosing hosted telephony over on-premise solutions as they focus on their core businesses and look for ways to eliminate up-front investments. However, they still expect advanced, feature-rich functionality. Therefore, it is important for service providers to ensure that they offer a full range of business tools for their enterprise customers, including value-add services, such as quality management tools and call recording.

Complementing hosted telephony service portfolios with call recording allows service providers to grow their customer bases and revenues. Call recording offers high margins and high average revenues per user. With the right recording system—offering a low total cost of ownership and a flexible licensing model—service providers can easily monetize call recording services and generate a rapid return on investment.

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MiaRec releases version 5.0

We released today a new version of MiaRec, award-winning call recording and quality monitoring solution for contact centers. MiaRec version 5.0 features a brand-new web-interface with dashboard, intuitive and advanced search capabilities and extensive reporting functionality. New version of MiaRec helps contact centers and businesses to comply with legal requirements, such PCI-DSS, HIPAA and others, improve quality of customer service and enhance agent performance.

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