MiaRec releases version 5.0

We released today a new version of MiaRec, award-winning call recording and quality monitoring solution for contact centers. MiaRec version 5.0 features a brand-new web-interface with dashboard, intuitive and advanced search capabilities and extensive reporting functionality. New version of MiaRec helps contact centers and businesses to comply with legal requirements, such PCI-DSS, HIPAA and others, improve quality of customer service and enhance agent performance.

New features include:

A brand-new web interface

A contemporary web-interface allows to search millions of calls by any parameter, quickly and easily—e.g., date, time, caller/callee number, agent’s name - or simply type in a search term. Playback is available right in the browser window.

Call visualization

Call visualization for a fast spotting of problem calls, such as talk-over or silence periods.

Dashboard

A convenient dashboard provides with an at-a-glance view of calls-per-day, call duration, active calls, total number of recorded calls, and more.

Extensive reporting

Flexible and comprehensive reporting functionality allows to generate statistics for calls, days, groups, and users.

"Cradle-to-Grave" recording

“Cradle-to-Grave” recording connects various segments of an interaction into a single record when a caller is transferred between multiple agents, making it much easier to gain a complete understanding of the customer experience.

Adminstration via web-interface

System administration is moved completely to the web-interface. Administrator can easily configure users, assign roles, set up automatic back up, configure retention periods and much more right inside the web-interface.