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Humanize Your Contact Center Data With MiaRec

Organizations are drowning in contact center data yet are starving for customer insights. MiaRec not only provides secure, compliant, and reliable call recording, but also smart AI-driven tools to unlock and humanize your data.

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1000+ Customers Worldwide

MiaRec is trusted by more than a thousand organizations across the globe, including telecom service providers, healthcare institutions, financial service providers, government agencies, and many others.

NEW: MiaRec Announces Five9 CX Summit Sponsorship

MiaRec will be sponsoring and attending Five9's flagship CX Summit in Las Vegas from August 9-11, 2022. Join us at the Aria Resort & Casino or virtually for the #1 cloud contact center conference dedicated to making CX work for real life. MiaRec will be making several more exciting announcements live at the event.

Learn More  →

Five9 CX Summit Sponsored by MiaRec

 

View All Certified Interoperability Partners →

More Than Just Call Recording

Explore Our Workforce Engagement Suite

MiaRec offers a one-stop-shop solution that allows your organization to switch modules on as the organization grows and scales. This way, your Workforce Engagement solution adjusts to your business needs and can be expanded as you grow. 

Call
Recording
Compliant, secure, and reliable call recording you can trust.
Automatic 100% or Selective Recording
Configurable Retention/Storage*
True Multi-Tenant Architecture
Real-Time Dashboards & Reporting
Audit Logs
File Integrity Checks (Watermarking)
Role-based Access
Search, Playback, Download, and Import/Export Audio Files
On-Demand Recording with Lookback Technology
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Quality
Management
Easily evaluate and live monitor your (remote) agents.
Everything included in Call Recording
Live Monitoring
Agent Evaluation
Quality Management Reporting
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Voice
Analytics
Get actionable customer insights from your contact center.
Everything included in Call Recording & Quality Management
Speech-to-Text Transcription
Automatic Keyword Extraction
Topics & Categories
Auto Scorecards
Sentiment Analysis
Advanced Reporting
Learn More
*On-premise call recording includes configurable (rule-based) retention policies, while the cloud version includes 30 Days (call recording), 1 Year (Quality Management), and 3 Years (Voice Analytics) of storage. The Cloud version also includes Export to FTP/SFTP/FTPS/S.
 
 

Add-Ons

Screen Recording
(On-Premise/Cloud)

Simultaneously record multiple screens while call recording.

Screen Recording
(On-Premise/Cloud)

Recording Announcement
(Built-In to Cloud Package)

Automated call recording announcement for Cisco.

Recording Announcement
(Built-In to Cloud Package)

Security & Compliance
(Built-In to Cloud Package)

For customers with added security/compliance regulations. Includes Automatic Recoding Announcement for Cisco.

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How Can We Help?

Business Problems We Help Solve

Optimal Contact Center Efficiency & Performance

Optimal Contact Center Efficiency & Performance

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Maximum Contact Center Compliance & Security

Maximum Contact Center Compliance & Security

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Providing The Best Possible Customer Service

Providing The Best Possible Customer Service

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Customer Insights For Digital Transformation 

Customer Insights For Digital Transformation 

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From Our Blog

The Latest News

8 Contact Center-Generated Customer Insights Your Marketing & Sales Team Needs
Speech Analytics

8 Contact Center-Generated Customer Insights Your Marketing & Sales Team Needs

August 12, 2022 at 3:11 AM 5 min read
What Microsoft’s Digital Contact Center Means for Call Recording & CX
ContactCetnerAgentSmiling
Call Recording

What Microsoft’s Digital Contact Center Means for Call Recording & CX

August 3, 2022 at 1:09 PM 4 min read
12 Must-Have Contact Center Security & Compliance Features
12 Security & Compliance Features & Capabilities Your Modern Contact Center Solution Must Have
Call Recording

12 Must-Have Contact Center Security & Compliance Features

July 15, 2022 at 3:02 AM 3 min read
Want To Know More?

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Our more than 1,000 customers worldwide love MiaRec because it is so feature-rich, yet very intuitive and easy-to-use. Schedule a personalized demo to experience MiaRec firsthand.

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