Avaya call recording solution

MiaRec provides feature-rich, flexible and tightly integrated call recording solutions for the Avaya telephony systems, including Avaya Communication Manager and Avaya IP Office.

MiaRec's flexible recording architecture allows contact-centers and enterprises to deploy the solution with various recording settings, such as full and selective recording, determined by the specific rules or call parameters. The integration of MiaRec with Avaya business communications products provides customers with a reliable, flexible and advanced, yet simple to use, call recording and monitoring solution.

MiaRec provides highly scalable call recording solution allowing operation with 4000 phones and simultaneous recording of 800 concurrent calls on a single server. Multiple recording servers can be deployed for the larger capacity.

MiaRec provides call recording solutions for:

• Avaya Communication Manager via TSAPI integration
• Avaya IP Office via Voip Passive Call Recording