Hosted call recording solution for Voip Service Providers

Nowadays many industries and enterprise customers have the necessity to record all communication to and from, or within, the company for a variety of reasons - to comply with government or industry legislations, resolving disputes, training, as well as quality monitoring purposes.

In past, this has typically been achieved through deployment of on-site call recording systems which inherently introduces increased cost and operational burden for the enterprise.

MiaRec Call Recording Solution enables VoIP Service Providers to offer the new approach to call recording – Hosted Call Recording Service.

Using hosted call recording service customers can avoid up-front costs, minimize expenses and operation efforts.

VoIP Service Providers offering their customers the right Call Recording and Monitoring Solution can win new markets, expand their businesses and increase revenues.

MiaRec Call Recording Solution is a carrier-class system designed especially for VoIP Service Providers which offer a hosted IP telephony service.   MiaRec meets all requirements of the VoIP service industry such as high security standards, permission-based user access, high scalability and reliability.

MiaRec’s innovative architecture permits it to be used in a hosted environment. While other call recording software solutions have to be installed on customer site, MiaRec has an intuitive web user interface, so all recordings can be accessed from any computer in the internet and there is no software on customer site.

Opposed to competitors’ solutions, MiaRec Business is not limited only to SIP protocol or some other vendor’s equipment. MiaRec Business supports most IP-PBX systems, such as Cisco, Avaya, Siemens, Broadsoft, Asterisk and many others.