Call recording solution for Businesses

MiaRec Business is a call recording solution for businesses of any type and size, from small- to medium-sized businesses to multi-site contact centers.

MiaRec was developed to address the growing need for call recording on SMB market. MiaRec helps businesses to enhance customer service, comply with legal requirements and increase security. With MiaRec small and medium businesses have access to professional, enterprise-level call recording solution.

MiaRec provides robust enterprise-class call recording functionality, including intuitive web-based user interface; powerful search, filtering and grouping by date, time, phone number and many other parameters. Permissions-based user interface ensures high security. Recordings are strongly protected from unauthorized access.

MiaRec has a rich web-interface. The customer has no need to install MiaRec on every computer to record and access calls. MiaRec is installed only on the server and not on employees’ desktops. Recordings can be accessed and managed from any computer in the internet.

Opposed to competitors’ solutions, MiaRec Business is not limited only to SIP protocol or some other vendor’s equipment. MiaRec Business supports most IP-PBX systems, such as Cisco, Avaya, 3CX, Siemens, Talkswitch, Grandstream and many others. High compatibility and possibility of integration with 3rd party applitions like CRM systems or internal databases make MiaRec Business a true contact center recording solution affordable and favorable for all businesses.

MiaRec Business is absolutely scalable solution. It can be used in large call centers as well as in small companies with only a few seats. Its capacity is up to 800 concurrent calls on one server. If customer needs additional call recording capacity, he just purchases additional licenses. There is no need to wait for days for vendor representatives to replace appliance with needed number of call recording licenses. 

MiaRec is priced with small and medium businesses in mind. Call recording available before only for large companies, with MiaRec Business has become affordable for businesses of any size. Its innovative packet sniffing technology allows it to be considerably less expensive than analog-based recording systems or appliances. MiaRec is entirely software-based, there is no need to spend money on proprietary hardware or expensive telephony equipment.