Nowadays many industries and enterprise customers have the necessity to record all communication to and from, or within, the company for a variety of reasons - to comply with government or industry legislations, resolving disputes, training, as well as quality monitoring purposes.
To date this has typically been achieved through deployment of on-site call recording systems which inherently introduce increased cost and operational burden for the enterprise.
MiaRec Hosted is a carrier-class system designed specifically for ITSPs which offer a hosted IP telephony service, enabling the ITSP to offer a new approach to enterprises for call recording – one which is hosted in the network minimizing the associated costs and operational efforts.
With MiaRec Hosted, service providers can win new business, expand their market reach and drive incremental revenue.
Feature highlights:
- Entirely software-based;
- Intuitive web-interface;
- Automatic full of selective recording;
- Live monitoring of calls;
- Easy search, retrieval and playback of calls;
- Role based user privileges.
