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Price

Product Price
Call recording license (minimum 5 phones) $ 250 / phone
Live monitoring license (optional) $ 500 / supervisor
HASP USB dongle $ 100 / server
Technical Support:  
Support by e-mail (per incident) $ 300 / accident
Support by e-mail (per hour) $ 100 / hour
Support by phone or remote access $ 150 / hour

Frequently Asked Questions (FAQ)

FAQ: Call recording licenses

How is it licensed?
Licensing is based on the number of concurrently recorded phones.
What is concurrently recorded phone?
MiaRec licensing is based on the number of active phones, which are recorded simultaneously, rather than the number of existing phones in your company. You may have 50 phones, but only 40 phones are active at any given time. So, you need to purchase only 40 call recording licenses, not 50. Such flexible licensing allows you to decrease costs.
Is this one-off payment or annual?
It is one-off payment. No annual payments for call recording licenses are required.
Can I increase number of licenses in future?
Yes. You can purchase any number of additional licenses anytime.
How long will it take to deliver the product?
You can start using MiaRec immediately. We provide you with a temporary license code, while you are waiting for USB HASP dongle. The delivery of USB HASP dongle takes 2-5 working days.

FAQ: Live monitoring licenses

What is Live Monitoring?
Live Monitoring is a feature of MiaRec, which allows supervisors to listen to active calls in real-time.
Do I need Live Monitoring license if I just want to playback the completed calls?
No. Playback of the completed calls doesn't require any additional license.
How Live Monitoring is licensed?
Live Monitoring is licensed per number of supervisors, who listen to active calls simultaneously at the same time. For example, two licenses will allow listening to active calls for two supervisors at the same time. If the third supervisor wants to listen to active calls at this moment, then he should wait till one of previous supervisors releases a license.

FAQ: HASP USB dongle

What is HASP USB dongle?

This is a small device, which is connected to computer via USB port. The license is stored inside the memory of this device.

HASP USB dongle provides a client with a possibility to move the software from one server to another.

If I upgrade license, do I need to order new dongle?
No, every dongle has the memory, where the number of purchased licenses is stored. When you upgrade your licenses, we just send you new firmware for the dongle by e-mail.

FAQ: Technical support

How do I pay for technical support?
Upon receiving of a technical support request from you, we notify you if such request is a subject to paid technical support services. Invoice for payment will be sent to you upon resolving of a technical support issue.
What are support hours?
Support hours are 9AM-5PM EST (Mon-Fri).